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Candidate's Name
Cashier, Patient Access, Registrar - Franciscan Health Crawfordsville INCrawfordsville, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECuurenly working partime as an apartment leasing agent. Looking for part time job.More than 30 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems before they occur. Have solid computer skills with working knowledge using Windows, Microsoft Excel, WordPerfect, Microsoft Word and Internet Explorer. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional." Processed customer orders, by phone and paper. Organized data assisted with large projects Help train other employees on several tasks. Top Data Entry processor. Achieved above and beyond quality checks Assisted in Mailroom and Scanning Departments. Contacted customers to resolve any problems with their orders Excellent customer service skills. Ability to deal with cash and balance sheets.Authorized to work in the US for any employerWork ExperienceCashier, Patient Access, RegistrarFranciscan Health Crawfordsville IN - Crawfordsville, IN 2013 to Present Take all patient payments and answer questions on their hospital accounts. Post all payments set up payment plans. Reconcile cash drawers, prepare bank deposits. Make sure all equals out at the end of the day and is posted in system Register patients, outpatient and Emergency room patients. Enter all insurance information and personal information into system. Sort the mail and deliver it. Answer multi line phone and transfer to correct areas. Answer questions for patients calling in. Customer Service RepresentativePearson Inc - Lebanon, IN2001 to 2013 Worked with major accounts and large dollar orders. Helped on new projects. Backed up several other employees with their tasks. Support sales reps service for new accounts and old. Quickly and effectively solve customer challenges Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Always willing to help other employees Data EntryReceptionist/ Commercial AccountsRose Pest Control - Troy, MI1999 to 2001* Clerical duties, answered multiple line phone* Scheduled appointments for techs both Commercial and Residential.* Handled and solved customer complaints* Balanced payments monthly.* Filled in for Office Manager while on leave and vacation.* Received Secretary of the year award.* A team player, acknowledged as "Total Quality Customer Service Professional." EducationCertificateDorsey Business School - Madison Heights, MI1998 to 2000High School DiplomaLincoln High School - Warren, MI1972 to 1976Skills Computer skills Microsoft Office Pest Control Multi-line Phone Systems Clerical Experience Epic Insurance Verification Medical Office Experience Hospital Experience Microsoft Outlook HIPAA ICD-9 Office Management Phone Etiquette ICD-10 Communication skills Customer serviceAssessmentsBookkeeping  ProficientSeptember 2021Calculating and determining the accuracy of financial data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.