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Charleston, WV 25302 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONALSUMMARYSKILLS  Problem-solving skillsCommunicating withclientsVerbal and writtencommunication Resolving issuesCALL CENTER REPRESENTATIVE 01/2024 to CurrentModivcare, Charleston, WVPATIENT SERVICE REPRESENTATIVE 03/2022 to 10/2023WVU Thomas Health, South Charleston, WVCAREGIVER 11/2016 to 03/2023West Virginia Choice, Charleston, WVWORK HISTORYManaged high call volumes while providing exceptional customer support and maintaining professional composure.Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements. Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic. Filed and maintained patient records in accordance with HIPAA regulations. Assisted clients with activities of daily living, promoting independence and quality of life. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.Garnet Career Center, Charleston, WVCertification, Phlebotomy, 10/2014Everest Institute - Cross Lanes, Charleston, WVCertification, Medical Administrative Assistant, 11/2008 Garnet Career Center, Charleston, WVGED, 01/2006EDUCATION