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Street Address S. 78th StreetTampa, Florida Street Address
Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective: To obtain a position as a customer service representative. Highlights of Qualifications: Customer Service Representative* Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales* Dynamic customer service professional experienced in both call-center and retail store settings.* Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.* Build and maintain enduring customer relationships to boost sales and generate repeat business. Experience:United Medical Academy -UMACollege Admissions Recruiter 07/2017- 04/2024*Develop and implement strategic recruitment plans to attract a diverse pool of applicants.*Provide detailed information and guidance to prospective students and their families about the institution,*academic programs, admissions criteria, financial aid, and scholarship opportunities. Dish Network, Tampa, FloridaCustomer Service Representative 10/2015 to 07/2017* Receive incoming calls in the call center.* Received Outstanding Customer Service Award.* Demonstrate an interest in customers by carefully listening for their key concerns and resolving their problems. Creative Solutions, Tampa, FloridaCustomer Service Representative, 9/2011 to 10/2015*Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.*Listen attentively to caller needs to ensure a positive customer experience.*Create leads for the company and contributed to a 12% sales increase for the quarter by communicating company benefits and providing excellent customer service.*Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.*Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.*Ensured customers were satisfied with every part of the real estate experience, from initial greeting to the actual closing*Memorized the companys product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.*Recommended solutions within client budgets and proactively followed up with all leads. Education:Howard W. Blake High School, Tampa, Florida 2009Bethune Cookman University, Daytona, Florida 2014References: Available Upon Request. |