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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Primrose LaneBrick NJ Street Address
PHONE NUMBER AVAILABLEDear Sir/Madam:Yeah, I know. Here we go again. Yet another repetitive resume just came over the fax. Your probably bored to tears with the amount that cross your desk on a daily basis and your praying, God, how do I muddle through to choose a qualified candidate? Well your prayers have been answered because I promise you that this resume will stand out from the rest. My guess is your curiosity has been sparked as you are still reading and I have your full attention at this point now dont I?Am I a little cocky, maybe? Do I have the ability to back it up, definitely! After spending 23 years with the same company working my way up the ranks from entry level to Corporate, I have shined bright and stood out from the crowd. That being said, there is no question in my devotion, strong work ethic, and ability to endure and persevere.My hire promises any company a commitment of time, knowledge, and stability. I am a dedicated team player, that would be a positive asset to the organization of my employ, as well as the countless customers that I will come in contact with.My story started out from humble beginnings when I was hired as a telecommunications analyst. I was low man on the totem pole, but through hard work and strong interpersonal skills I continued to advance throughout my tenure to eventually working up the ranks to become Executive Site Support.At that time Standard and Poors decided to outsource their IT department to Wipro, where I was kept on to continue my exemplary service and skills. Unfortunately, Wipro decided it would make better economic sense to replace current workers with less costly counterparts from another country which brings me to where I am now for the first time in 23 years.I find myself at a crossroads where I am looking for a company that would benefit from my reliability and knowledge, as well as one that would fit into my future career goals. Having taken the time to do some research, I feel that you have shown to be a prestigious company that I would feel proud to call my new home. I look forward to our being able to meet to gain perspective of our promising future together.Sincerely yours,Candidate's Name
EnclosureCandidate's Name
91 Primrose LaneBrick NJ 08724PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS: Strong leadership skills, Highly developed communications, organizational, human resource, time/material management, and strong negotiating skills. Demonstrated ability to handle senior level and multi-task responsibilities effectively, Dedicated and self-motivated team player, independent decision making, expertise in complex systems analysis and emergent Problem-Solving, and executive-level liaison with senior decision makers.PROGRAM KNOWLEDGE:Extensive experience of over 20 years in Telecommunications, voice/data telecommunications systems such as Avaya system manager, SBC, Avaya CES, Avaya Scopia, Poly Video, PBX/ACD systems,, Key/Hybrid Systems (Turrets), IVRs, VoIP convergence, IP telephony, TDM, Voice mail services, Wireless services, System integration, Cable infrastructure, Optimization planning, MAC (moves, adds, & changes) management, Vendor and network carrier relationships (LECs, IXCs, CLECs), Business Continuity planning (disaster recovery), Security and Fault management of communications enterprise.Extensive knowledge of Microsoft Suite Software, e.g. MS Project, MS Office, Visio, PowerPoint, NT, etc.Managed telecommunications infrastructure as well as on-site support for multiple sites for the S&P Global.System Support Services/Quality Assurance. Accountable for end-user support, formal training program development, system operability and efficiency monitoring/reporting/quality assurance, and overall performance for S&P Global.Financial/Administrative. Proficient in coordinating all levels of administrative and financial office management, vendor selection process, RFPs, regulatory compliance procedures, budget/expense monitoring, data collection/analysis systems, and clerical staff supervision. Consistently completed the most demanding projects within or under budget and on or ahead of schedule.EDUCATION:Avaya Technical Center, Durham, NCReceived: Definitely Basic Administrator Certificate in 2001ACA - Implmente Messaging Certificate in 2004System manager Certificate in 2005Mercer Country Community College, West Windsor, NJReceived: Business Analytics Certificate in 2007Project Management Certificate in 2008Leadership Certificate in 2009PROFESSIONAL EXPERIENCE:Wipro, Princeton, NJ 01/2019 December 2023Senior Project Analyst (Standards & Poors outsourced their IT to Wipro so I continued to work on their systems)Supported all aspects of our Avaya voice systems across the world, Poly Video systems, High Level Executive meetings, and board meetings,Act as liaison with vendors, internal business groups and facilities group on all construction and total restack of our corporate office.Supported all real estate projects from new floor space to consolidations and data center moves,Worked closely on teams direct dialing transforming from Avaya to Teams for 25000 users.I also supported all PO requests for continued maintenance for all voice products.Standards & Poors, New York, NY 8/2000 - 7/2018Exemplory and dedicated employee who worked in the same company for 18 years working my way up the ranks:Executive Site Support 8/2012 - 7/2018In charge of handling senior executive team for Standard & Poors which consisted of Board meetings, Quarterly Earnings calls, Shareholder meetings and all ad hoc meetings that arise every day.All meetings were highly confidential and supported calls were tested and accurately connected and monitored to make sure no issues arose that could affect these calls.Telecommunications Manager 10/2006 8/2012Primary management lead of all NY S&P Global locations involved in analyzing and defining client business problems and adopting/implementing new leading-edge technologies and the integration of those technologies, i.e., CTI, CRM, VoIP, ICM, etc. or other business solutions to solve problems.Created and maintained call center related technologies such as PBXs/ACDs, and peripheral devices, supporting networks, related tariffs, call flow optimization and backroom automation.Analyzing, comparing, and contrasting best-in-class processes, methods, procedures, and other attributes of internal and external organizations.Was team lead in the development of proposals and recommendations, which assess business problems/opportunities, alternative solutions, risks, financial investments, feasibility, and linkages to business strategy and value/benefits.Create processes to control, monitor, coordinate and integrate each projects activities and outcomes into the overall program with defining of long term direction for business and technology processes.Telecommunications Analyst 8/2000 10/2006Managed the installation of telephone and voicemail service for several large-scale projects with conversion from Avaya PBX to Cisco IP.Trained personnel on Avaya IP telephony and provided technical support where I provided on-going training to employees in utilizing phone and voicemail systems.Reestablished the installation of Avaya PBX telephone systems and coverage within two business days during disaster recovery effort.Performed troubleshooting for voice technology issues while minimizing downtime and assuring operational integrity.Programmed telephone and voicemail systems including Cisco VOIP, Cisco Call Manager, Cisco Unity voicemail, Avaya PBX and Serenade voicemail.Proficient in project management, including budget outlining and interdepartmental coordination.Developed project plans for telephone system installations and relocations.REFERENCES FURNISHED UPON REQUEST |
