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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Kansas City, MOSUMMARYSeasoned supervisor with 8 years of diverse experience in care facilitation, child protective services, and hospitality management. Skilled in developing personalized care plans and transition strategies for vulnerable populations. Seeking to leverage expertise as a Care Management Coordinator. WORK EXPERIENCECountry Inn and Suites By Radisson - Kansas City, KS Kansas City, KS General Manager Aug 2021 - Mar 2024 Manage comprehensive hotel operations, ensuring exceptional hospitality and customer service that consistently meets guest expectations. Maintain meticulous oversight of profit and loss statements, respond to guest feedback, and uphold stringent safety protocols. Administer payroll, conduct disciplinary procedures, and implement effective staff recruitment practices while upholding professional standards.Department of Children and Families Services - Overland Park, KS Overland Park, KS Child Protective Services Investigator Oct 2019 - Nov 2020 Conducted thorough investigations into reports of child abuse and neglect, ensuring the safety and well-being of children in critical situations. Established rapport with families in vulnerable circumstances, offering support and resources to address their needs effectively. Maintained strict adherence to regulatory standards throughout forensic examination and documentation processes.Kids TLCCare Facilitator Jun 2017 - Oct 2019 Conducted comprehensive consultations with patients and their families to discuss health conditions, resulting in increased understanding and patient satisfaction. Developed and implemented personalized care plans while ensuring safe medication administration, enhancing patient health outcomes. Provided effective crisis management support, mitigating risk and ensuring patient safety during critical situations. Country Inns & Suites - Kansas City, KS Kansas City, KS Customer Service Representative May 2015 - Jun 2017 Facilitated seamless check-in and check-out processes, ensuring guest satisfaction and efficient room turnover. Coordinated reservation management and verified payment transactions to maintain accurate booking and financial records. Arranged transportation services and delivered informative guest assistance, contributing to a hospitable and organized hotel environment.EDUCATIONBethany CollegeBachelor's degree, PsychologyN/ACERTIFICATIONSFirst Aid Certification NoneSKILLSCase Management Social Work Child Protective Services Microsoft Proficient Individual / Group Counseling Intake Experience Crisis Intervention Group Therapy Medical Records Computer Literacy Behavioral Therapy Behavioral Health Special Education Motivational Interviewing Conflict Management Special Needs Experience With Children Child Welfare Program Development Billing Supervision Coordination |
