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Candidate's Name PARTHIBANPHONE NUMBER AVAILABLE | EMAIL AVAILABLESUMMARY: Delivery focused, result oriented leader with 9 plus years of diversified IT experience (multiple years on SCRUM Master/Project/Product management & Business Analysis) - delivering industry leading solutions across a diverse range of complex, fast-moving dynamic environments. Proven track record of managing Multi million budget and multi-disciplined, cross functional Global teams; Strong leadership, Stakeholder management, business acumen, analytical curiosity, and interpersonal skills. Expert in setting up technology directions, project management office (PMO), pre-sales engagement RFPs & Business Continuity Plans, Application modernization and migration. Deep understanding of commonly used concepts, practices, and procedures within the industry, facilitating informed decision-making and strategic planning. Extensive experience in leading process improvement initiatives and managing projects from inception to completion, achieving measurable results and stakeholder satisfaction. Adept at managing competing deadlines and priorities, consistently delivering high-quality work within established timelines. Experience extracting business rules from existing computer applications and systems. Driven by challenges in building complex technology products, identifying growth segments, and inventing creative solutions. Experienced in managing technical teams on projects through industry led best practices (Agile Delivery) & cutting-edge technological breakthroughs and produce agile KPI reports for management. Extensive knowledge and experience within Healthcare, Banking and software industry. Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows. Experienced with Microsoft Power BI, DAX expressions, Power View and Power Query integrated with share point.SKILLS:Project Methodology
SDLC- Waterfall, Agile/SCRUM, Kanban, JADProcess Modelling
Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, MS Visio, Draw.ioProject Management
Project Charter, Gantt Chart, Scope & Vision DocumentLanguagesSQL, PythonRequirement Management ToolsRational Requisite Pro, Salesforce CRM, MS ProjectDatabasesSQL ServerPackagesMS Office (Excel, Outlook, Access, PowerPoint, SharePoint, Word and Visio)WORK EXPERIENCE:Client: Elevance Health, Norfolk Virginia Nov 2021 to PresentRole: Business Analyst/Product OwnerResponsibilities:
Played the role of a Business Analyst in agile environment by eliciting Business Requirements from Business users using number of JAD sessions and converting them to Functional Requirements.
Successfully identified and implemented innovative technologies to solve complex business challenges, resulting in cost savings and improved performance. Led multiple BPR initiatives resulting in streamlined processes and increased operational efficiency. Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites. Worked on Legacy and Emerging technologies, with a track record of leveraging them to drive business success translating previously used versions into modern structures for compatibility and data integrity.
Contributed to the development of long-term strategic plans and business growth initiatives. Evaluated market trends, competitive landscapes, and internal capabilities to identify opportunities for expansion and diversification. Guided the team through continual improvement process and best practices. Customized Salesforce to accommodate unique business workflows, including custom objects, fields, page layouts, and validation rules. Configured Salesforce to align with specific business needs, optimizing sales processes and enhancing customer relationship management. Wrote Business Requirement documents and Functional requirement documents for calculation of risk weights for all asset classes like Securitizations, Derivatives and Equities. Gathered business requirements from business users such as Insurance Policy Managers, credit card Managers and drafted business requirement specification (BRS). Adapted to evolving situations with flexibility and innovative approaches, contributing to the organization's adaptability and resilience. Coordinated with cross-functional teams, including sales, marketing, and IT, to gather requirements and deliver tailored Salesforce solutions Acted as a primary liaison between business lines, operations, and technical areas throughout the project cycle.
Configured automation features such as workflows, process builder, and approval processes to streamline operations and increase productivity. Created and submitted weekly status report to the project manager.Client: Thinklabs Technology, Hyderabad, India Nov 2019 July 2021Role: Business Analyst/Project Manager
Responsibilities:
Worked with the Business analysis Team to prepare detailed Test plan and Test Cases for the enhancements of the Business user s online banking application.
Led cross-functional teams to identify inefficiencies in business processes and develop solutions for optimization. Implemented streamlined workflows resulting in cost savings and enhanced operational efficiency. Worked with Product Owners to define KPI s for every Feature they bring in to make sure business value is realized during prioritization. Conducted unit testing, integration testing, and user acceptance testing (UAT) Conducted Agile Maturity assessment for various teams in multiple programs and came up with coaching engagement plans which were socialized to executives at the Program level. Tracked weekly coaching activities on coaching cards. Integrated Salesforce with the client's ERP system using MuleSoft. Implemented customer portals and communities to facilitate self-service and collaboration, improving customer satisfaction and loyalty. Configured Salesforce security settings, including roles, profiles, and sharing rules, to ensure data integrity and compliance with organizational policies Achieved seamless integration between Salesforce, ERP, and eCommerce systems, reducing data silos Contributed and customized material for the various trainings (Agile 101, User Story Workshop, Rally & Jira, OKRs) Successfully liaised with internal and external stakeholders to gather requirements, communicate project updates, and address concerns.
Demonstrated ability to adapt communication style to various audiences, ensuring effective collaboration and alignment. Developed comprehensive project plans including timelines, milestones, and resource allocation, ensuring alignment with business objectives. Monitored project performance using KPIs, conducted performance reviews, and adjusted project plans to achieve desired outcomes Supported Scrum of Scrums meeting facilitation to identify Risks and dependencies during PI. Utilized Salesforce reports and dashboards to generate actionable insights, enabling data-driven decision-making for stakeholders Developed dataflow between Loan IQ and downstream systems like Warehouse, statements processor and Sub-Ledger.Client: Quotient, Bangalore, Karnataka Jun 2014 July 2019Role: Business Analyst/Product ManagerResponsibilities:
Created a Business required document (BRD) to provide the developers insight about the objective, goal and scope to kick-start a new version of the product.
Integrated Salesforce with the company's ERP system and other third-party applications using Salesforce APIs and middleware Utilized Agile Software Methodology using Scrum framework.
Facilitated Scrum Events (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) for Agile Scrum Methodology, to track progress of the work. Implemented SDLC which included requirements specifications, design, analysis and testing. Documented user stories and modelled use case diagrams by utilizing MS Visio. Participated in daily Scrum meeting with the Project team and change management team to discuss the requirement updates, change requests, tasks and assign/re-assign man hours on a daily basis.
Worked on the database analysis part by helping the technical team in identifying the data sources required for the application and coordination with the IT team in migration of the data within the databases.
Maintained all the tasks in JIRA and updated status regular basis. Implemented Salesforce Sales Cloud and Service Cloud solutions, enhancing customer relationship management and support workflows Dealt with Project lead, stakeholder and end users regarding any issues during the project. Developed non-functional requirements and documented it to present to the technical team.
Worked with Change Request (CR) and analyzing the impact on the existing functionality.
Wrote Backlogs, User Stories, Tasks and Bugs using Jira and uploaded documents in Confluence. Involved in database interactions for retrieving data and generation of output file and reports. Involved in GAP analysis both at the time of requirement gathering and later after development with the Testing team to identify areas and possible scenarios that might have been overlooked. Facilitated collection of functional requirements from system users and preparation of functional specification documents that provided appropriate scope of work for technical team to develop prototype and overall system. Involved in identifying dummy data for the testing scenarios for the QA team. Involved in backend testing using SQL Queries on Oracle |
