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Click here or scroll down to respond to this candidate NORI IMA
Address: Street Address
Phone: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
SUMMARY
(Authorized to work in the US. No sponsorship required)
At monday.com, I work as a Salesforce Administrator, enabling sales teams to work faster, smarter, and more efficiently. I configure, automate, and manage Salesforce and CPQ solutions, aligning them with the company's goals and processes. With multiple Salesforce certifications, including CPQ Specialist and Administrator, I demonstrate my proficiency and expertise in the Salesforce platform. I have a passion for turning data into actionable insights that drive growth and customer satisfaction. I leverage my skills in Salesforce Sales Cloud, communication, and sales operations to create and optimize flows, reports, and dashboards that support strategic decision-making and performance tracking. I also have a bachelor's degree in finance and Banking from Almaty Academy of Economics and Statistics, which gives me a solid foundation in financial analysis and management. I apply my financial knowledge and skills to ensure the accuracy and compliance of the CPQ solutions, as well as to identify and resolve any issues or errors. I am motivated by the challenge and opportunity of working with a leading cloud - based work operating system that empowers teams to achieve more. I value collaboration, innovation, and continuous learning, and I strive to deliver highquality results that exceed expectations.
EXPERIENCE
Salesforce CPQ Administrator, 05/2024 - Current
Monday.com - Chicago, IL
Enhanced quote-to-close ratio by 40% through strategic optimization of Salesforce CPQ processes, resulting in more efficient sales cycles and improved conversion rates.
Achieved a reduction in quote turnaround time by implementing streamlined workflows and automation in Salesforce CPQ, enhancing responsiveness to client requests.
Spearheaded user training programs that led to a 30% increase in Salesforce CPQ user adoption rates, empowering teams to leverage the system effectively for enhanced productivity.
Implemented data-driven pricing adjustments, resulting in a 15% increase in average deal size and improved overall profitability for the organization.
Fostered cross-functional collaboration by 25%, bridging communication gaps between sales, marketing, and other teams through Salesforce CPQ, leading to more cohesive business operations.
Established a culture of data-driven decision-making, contributing to a 20% improvement in the accuracy of sales forecasts and strategic planning.
SKILLS
Salesforce
Administration
Quote Generation, Quote to Cash
Processes
Product Catalog Management
Pricing and
Discounting
Jira, Slack, Conga, Microsoft Excel
Salesforce Lightning Experience, Guided
Selling
SCRUM and Agile Methodology
Data and Contract Lifecycle
Management,
Deduplication and
Migration
Excellent Technical and Communication
Skills
Analytical thinker with strong problemsolving
Salesforce Sales
Cloud, Salesforce
Revenue Cloud, CPQ
Configuration
Continuous Learning
Elevated client satisfaction scores by 75% through the successful implementation of Salesforce CPQ, creating a seamless and transparent experience in the quote-to-cash process.
Achieved a 35% improvement in overall process efficiency by optimizing Salesforce CPQ configurations, reducing manual interventions, and minimizing errors in the quoting process.
Ensured Salesforce CPQ system adaptability to business changes, resulting in a 30% reduction in the time required to implement updates or modifications in response to evolving business needs.
Established a comprehensive documentation system for Salesforce CPQ configurations and best practices, reduction in troubleshooting time and facilitating easier system maintenance.
Salesforce Administrator, 01/2022 - Current at monday.com - Hoffman Estates, IL
Customized document templates to align with the company's branding, leading to a 10% increase in customer satisfaction scores.
Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
Supported the implementation of best practices related to the use of Salesforce CRM features.
Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Complete regular internal system audits and prepare for upgrades and new releases.
Successfully created and customized custom objects and fields, achieving a 98% customization success rate.
Developed insightful reports, contributing to a 96% accuracy rate in creating and customizing reports.
Proactively monitored and optimized system performance, maintaining a 98% system health score.
Proficiently installed and managed third-party applications, achieving a 96% success rate in deploying and maintaining external apps.
Customer Consultant, 02/2016 - 11/2021
EPAM Systems, Inc - Almaty, Kazakhstan
Answered incoming customer inquiries with a focus on offering exceptional customer service.
As a Customer Service Consultant, effectively utilized Salesforce to manage and resolve customer inquiries, ensuring high levels of satisfaction and efficient service delivery. Developed and maintained positive relationships with customers through efficient communication.
Responded to customer inquiries and granted technical assistance over phone and in person.
Provided personalized support to clients by tailoring recommendations and solutions based on their needs, enhancing satisfaction levels.
Managed customer information and interactions using Salesforce, ensuring accurate records and timely responses.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
EDUCATION
Bachelors, Finance and Banking
Almaty Academy of Economics and Statistics
Salesforce Administrator, Salesforce CPQ Specialist Trailhead By Salesforce - The USA, Illinois
CERTIFICATIONS
Certified Salesforce CPQ Specialist
Certified Salesforce Administrator
ACCOMPLISHMENTS
Awarded for exemplary support and contribution as a team member at EPAM Systems, recognized for dedication and commitment to fostering a collaborative work environment.
Recognized with the Fast Response and Result Award at monday.com, demonstrating swift and effective problem-solving skills and consistently
delivering timely and impactful outcomes.
LANGUAGES
English Professional
Russian - Native/bilingual
Kazakh - Native/bilingual
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