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Call Center Agent Resume Florissant, MO
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Title Call Center Agent
Target Location US-MO-Florissant
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Associates in AccountingFlorissant, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETook a leave of absent April Street Address  because of Covid-19. Started a remote job February 2021. Surgery on shoulder November 2016 and went back to work July 2017. Received my Associates Degree in Accounting as of 12/18/20. Graduated with a 3.5 GPA. Hoping someone will take a chance on me because I am a hard worker and a quick learner. Currently enrolled at Central State University and majoring in Business Administration. Have one class left to graduate with my Bachelors. Expect to finish school in October 2024. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceBack Office Support ServicesGoldschmitt and Associates - St. Louis, MONovember 2022 to PresentProcessed Teach forms for Mohela. I also processed PSLF Analyst for Mohela. Put information in the systemCall center agent(Division Employment Security)OfficeTeam - Robert Half Staffing Agency - St. Louis, MO February 2021 to October 2022Call center agent with Division Employment Security CMTRancho Manor - Florissant, MOJuly 2017 to April 2020 CMT, and have to know the medication. I am certified to pass medicine to patients. CNA/CMTDelmar Gardens North - Florissant, MODecember 2008 to November 2016CNA/CMT, and have to know the medication. I am certified to pass medicine to patients. Employee of the month, and 5 year appreciationCNA/Staffing CoordinatorU.S.A. Staffing Agency - Ladue, MOApril 1997 to December 2006Staffed nursing homes, hospitals, home health, and private duty. I would also go to facilities and work as an CNACity clerkColdwater City Hall - Coldwater, MSJune 1990 to December 1990Answer phones, filing, and ran errandsEducationBachelors in Business AdministrationCentral State University - Wilberforce, OHMarch 2021 to PresentAssociate in AccountingEGCC - Steubenville, OHOctober 2018 to December 2020Associate in Business Administration/AccountingDeVry University-Chicago - Chicago, ILOctober 2010 to June 2013High school diplomaColdwater High School - Coldwater, MSSeptember 1986 to May 1990Skills Microsoft (6 years) Microsoft Excel (5 years) Accounts Receivable Accounting (1 year) Accounts Payable (1 year) Medication Administration (8 years) General Ledger Reconciliation Journal Entries (2 years) General Ledger Accounting Office Management QuickBooks Bank Reconciliation Data Entry (1 year) Financial Statement Preparation Account Reconciliation (1 year) Microsoft Dynamics GP Payroll Human Resources (1 year) Customer Service Experience (10+ years) Customer support (3 years) Tax Experience (2 years) Typing (2 years) GAAP Clerical experience (2 years) Front desk (2 years) Guest Service (1 year) Recruiting Microsoft Office (10+ years) Bookkeeping (1 year) Acute care Google Docs (3 years) Computer skills (10+ years) Leadership (10+ years) Analysis skills Live chat (3 years) Documentation review Computer literacy (10+ years) iOS (1 year) Forecasting (1 year) Customer service Microsoft Word Management Microsoft OutlookAwardsEmployee of the monthJune 2013Certifications and LicensesCMTJuly 2015 to PresentHave to know the medication and I am certified to pass medicine to patients Certified Nursing Assistant (CNA)AAB AccountingPresentCertified Medication AideAssessmentsWork style: Reliability  ProficientOctober 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAdministrative assistant/receptionist  Proficient March 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientHome health aide skills  ProficientMarch 2022Providing care to patients in a home settingFull results: ProficientWork motivation  ProficientDecember 2020Level of motivation and discipline applied toward work Full results: ProficientSpreadsheets with Microsoft Excel  CompletedJanuary 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationHave an Associates in Accounting and graduated with a 3.77 GPA. Was on the Deans list. Would like for an employer to take a chance and allow me to prove myself. My education did not stop here. Will graduate December 2024 with a Bachelor in Business Administration and Management. Received an Academic Recognition Certificate on 04/02/24 For Outstanding Academic Performance.

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