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Click here or scroll down to respond to this candidateCandidate's Name
Aurora, CO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven General Manager with a proven track record of success in leading high-performing teams and driving operational excellence. Strong strategic vision and exceptional leadership abilities enable me to effectively align business goals with customer needs, resulting in increased profitability and sustained growth. Skilled in implementing process improvements, optimizing resource allocation, and fostering a culture of continuous improvement. Adept at building strong relationships with key stakeholders and managing complex projects from inception to successful completion. Committed to delivering exceptional customer experiences while maintaining a focus on employee development and engagement.Work ExperienceAssistant General ManagerJimmy John's - Aurora, COApril 2023 to PresentSuccessfully oversaw daily operations and managed a team, resulting in high-quality customer service. Improved communication skills by training and motivating new staff members. Analyzed financial data and prepared reports for senior management. Conducted regular performance evaluations for employees to ensure quality standards were maintained. Resolved customer complaints in a timely manner while maintaining a professional demeanor. Prepared weekly schedules for staff members based on their availability. Assisted in the recruitment process by conducting interviews with prospective candidates. SupervisorBehaynd EnterprisesMay 2022 to November 2023Supervised team to establish inviting and well-maintained space for travelers. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.Ensured compliance with workplace safety regulations by providing training sessions for all staff members.Organized special events such as company picnics or holiday parties for employees. ManagerM&M Trucking CompanyFebruary 2021 to November 2021Coordinated with drivers to optimize delivery schedules, overseeing operations for punctuality and task completionMaintaining high productivity and adherence to transportation schedules. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. Resolved conflicts between employees by providing guidance on company policies and procedures. General ManagerBellagio Restaurant - Denver, COJanuary 2008 to January 2011Ensured optimal customer experience by providing efficient management Managed operations throughout the day, prioritizing inventory management Successful implementation of key business initiatives, such as market expansion, product launches, and operational optimization, resulting in increased market share and revenue. Exceptional communication and negotiation abilities, demonstrated through successful partnerships with key stakeholders, including clients, suppliers, and government agencies, to achieve mutually beneficial outcomes.EducationTrinidad College - Trinidad, COSkills Financial Management Business Administration Communication Loss Prevention Leadership Adaptability Problem-Solving Service Quality Improvement Team Building Time Management Customer Focus Decision-Making Staff Supervision Strategic Planning Supply Chain Management Restaurant Management Sales Management Management Project Management Payroll Team Management Budgeting Mentoring Conflict Management Financial Report Writing Customer service Leadership Profit & Loss Culinary experienceCertifications and LicensesFood Handler CertificationDriver's License |
