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Click here or scroll down to respond to this candidateHelloIm Candidate's Name
Street Address Laura DriveDalton, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsI am a hard worker, a perfectionist, compassionate, empathetic, patient, focused, multitasker, driven, organized, and important of all; understanding. I strive to make people comfortable, and happy and give positive and welcoming energy. I can be firm and make sure that my workspace and customers have everything they need so they can come back again. I have used all programs in Microsoft(Word, Excel, Slides, Outlook, etc) and programs in Google (Docs, Slides, Presentation, etc) ExperienceNovember 9th 2023-May 31st 2024ResultsCX, 2000 Virginia Ave, Collinsville, VA 24078 - Work From Home Results Associate Speak to members about their benefits that they have for the upcoming year of 2024. Follow proper & law requirements of making sure HIPAA is verified before going forward with the call that I am having with the current caller. Help members set up appointments with their primary care physicians that are listed in their plan through CareConnects. Send out ID cards to members that have not received their ID cards through the mail. Descalate hostile & tense atmospheres with members who seem agitated, hostile, angry due to any inconveniences that Wellcare may have done with the member. Assist members with giving Member Services phone numbers to members who may need to file a grievance with Wellcare when a problem comes array. Use Avaya Workplace to place calls or receive calls from members who reach out to Wellcare when they need to speak to a agent about any comments, questions, or concerns that they need to have addressed.2 Use Microsoft Remote Desktop to see members information to be able to better assist with the member & get general knowledge of the member before I can better assist the member that is speaking to me. Use Microsoft Teams to help ask for assistance from my fellow coworkers or my supervisor on duty to ask for assistance or ask any questions I may have to help better assist the member on the phone call. Use Interactive Scripter through Remote Desktop to help know the scripting I must follow to be able to keep the flow of the call smooth & clean as I assist the member that I am on the phone with. Make sure that the member is happy or satisfied with the call, materials needed to be sent out, appointments set for the member, before disconnecting the call I am having with the current member on the call.August 25th 2023-October 2023Chatsworth Healthcare Center, 102 Hospital Drive, Chatsworth, GA, 30705 - Certified Nursing Assistant Assist residents to the bathroom if they are able to ambulate to the bathroom. Help feed residents if they are not able to feed themselves. Speak to residents if they are wanting to talk to someone if they are feeling down. Make sure residents have all they need in their rooms and see if they need anything. Assist to bring residents to their wheelchairs or assistive devices if they are not able to ambulate to location to location. Clean up and change their diapers if they have a bowel movement or void in their diapers if they are not able to ambulate to the restroom. Apply barrier creams and or ointments to any pressure sores that have developed on the resident. Make sure to alert the charge nurse on duty of any altered changes to the resident that are not the norm. Take out trash and soiled linens to the designated areas that they need to be taken to before having trays passed out and after every shift. 3 Pass out trays to the designated resident that is labeled on the tray. Make sure the tray matches to the specific diet for the resident (midly thickened or pureed diet or no specific diet noted) and it matches on the labeled paper for the resident. If the resident has had any medical episode that needs to be given CPR, make sure the resident is NOT a DNR (Do Not Resuscitate order) Contact emergency services if the resident is deceased or needs to have medical assistance. Contact the residents sponsor (the residents family member who is able to get the residents information) if any changes with the resident that has occurred. Assist with paramedics with a resident that needs to be sent out by providing health issues & if they are a DNR & DNI!January 14th-August 20th, 2023NHC (Natuonal Healthcare) of Fort Oglethrope, 2403 Battlefield Pkwy, Fort Oglethorpe, GA 30742 - Certified Nursing Assistant Assist residents to the bathroom if they are able to ambulate to the bathroom. Help feed residents if they are not able to feed themselves. Speak to residents if they are wanting to talk to someone if they are feeling down. Make sure residents have all they need in their rooms and see if they need anything. Assist to bring residents to their wheelchairs or assistive devices if they are not able to ambulate to location to location. Clean up and change their diapers if they have a bowel movement or void in their diapers if they are not able to ambulate to the restroom. Apply barrier creams and or ointments to any pressure sores that have developed on the resident. Make sure to alert the charge nurse on duty of any altered changes to the resident that are not the norm.4 Take out trash and soiled linens to the designated areas that they need to be taken to before having trays passed out and after every shift. Pass out trays to the designated resident that is labeled on the tray. Make sure the tray matches to the specific diet for the resident (midly thickened or pureed diet or no specific diet noted) and it matches on the labeled paper for the resident. If the resident has had any medical episode that needs to be given CPR, make sure the resident is NOT a DNR (Do Not Resuscitate order) Contact emergency services if the resident is deceased or needs to have medical assistance. Contact the residents sponsor (the residents family member who is able to get the residents information) if any changes with the resident that has occurred. September 12th-November 30thCrowne Healthcare of Fort Payne, 403 13th St NW, Fort Payne, AL 35967 - Certified Nursing Assistant Assist residents to the bathroom if they are able to ambulate to the bathroom. Help feed residents if they are not able to feed themselves. Speak to residents if they are wanting to talk to someone if they are feeling down. Make sure residents have all they need in their rooms and see if they need anything. Assist to bring residents to their wheelchairs or assistive devices if they are not able to ambulate to location to location. Clean up and change their diapers if they have a bowel movement or void in their diapers if they are not able to ambulate to the restroom. Apply barrier creams and or ointments to any pressure sores that have developed on the resident. Make sure to alert the charge nurse on duty of any altered changes to the resident that are not the norm. Take out trash and soiled linens to the designated areas that they need to be taken to before having trays passed out and after every shift. Pass out trays to the designated resident that is labeled on the tray. 5 Make sure the tray matches to the specific diet for the resident (midly thickened or pureed diet or no specific diet noted) and it matches on the labeled paper for the resident. If the resident has had any medical episode that needs to be given CPR, make sure the resident is NOT a DNR (Do Not Resuscitate order) Contact emergency services if the resident is deceased or needs to have medical assistance. Contact the residents sponsor (the residents family member who is able to get the residents information) if any changes with the resident that has occurred. August 1st-September 2nd 2022Serenity Place Assisted Living & Memory Center, 751 Houston Loop Rd W, Fort Payne, AL 35968 - Resident Assistant Change the residents when they have had bowel movements or urinated. Bathe the residents who are due for a shower, have had major bowel movements, or have majorly urinated. Clean up the residents living quarters once they have woken up for the day. Do the resident's laundry once their hampers are full (bed paddings, clothing, bedsheets, blankets, pillowcases, undergarments, etc). Clean their dentures if they wear dentures. Assist in brushing their teeth. Assist them in and out of their wheelchairs to bring them to couches and chairs and also to the restroom. Supply oxygen to the residents who need to be wearing oxygen. Assist in the kitchen to bring out the resident's breakfast, lunch, and dinner and also provide snacks throughout the day. Read, color, and play cards with the residents. Assist them to a room every few months to receive haircuts. Sweep, mop, dust, and freshen up the institution once the residents have been put to bed for the night. Assist to bring supplies inside if family members of the residents bring them in(diapers, clothing, toiletries, etc).6 Assist with hospice or home healthcare if they are required to visit the resident and assist in helping them when needed. Call emergency services if a resident is in distress or in need of medical attention due to a fall or a medical emergency. Provide CPR if a resident has stopped breathing and if they are NOT under a DNR(Do Not Resuscitate) order.December 23, 2021- March 2022Sun Tan City, 1327 W Walnut Ave Suite 4J, Dalton, GA 30720 - Tanning Consultant Greeted clients once they entered the salon. Offer them the lotions we have on sale to help them expand their tanning experience. Activate their desired tanning bed via computer to their desired time. Thank them for their business and time and wish them a happy rest of their day as their leave. Clean and disinfect their used tanning bed with a disinfection solution and prep the tanning bed for the next client.August 24th, 2018-November 14th 2018Dunkin Donuts, 300 Smith Industrial Blvd, Dalton, GA 30721 - Crew Member Greeted customers upon arrival and wished them a good day when leaving. Took orders of coffee, donuts, and breakfast food and called back orders to be made. Cleaned, disinfected, and swept the lobby area and kept the workplace clean and tidy. Used cash register and handled customer's money and provided change back if needed. Provided inviting presence and understanding and compassion for customers' needs. Cleaned, tidied, and disinfected the bathrooms in between shifts. January 10th, 2018-July 3rd, 2018Ashley Chemicals 1028 Laura Drive, Dalton GA 30721 - Receptionist Answered phone calls from customers reaching our business. Filed papers and digital documents. Created, edited, and sent out invoices once the payments were completed. Helped to send locations and information to our drivers. Took care of billing and charges from the truck rental we used at the time. Dealt with any mistakes or miscommunications that were made. Completed any compensation if there were problems. 7 Calculated gas mileage and estimated time for arrival for our drivers. EducationAugust 3rd, 2016-May 26th, 2018Northwest Whitfield High School - High School Diploma I worked very hard to get my diploma and was three points away from graduating as an Honor Graduate. I made only As and Bs throughout the year as well! August 13th 2018-April 2019Dalton State College - N/AWhile I have not completed all my classes due to a medical emergency, I plan and have full intentions to come back to get my degree. I went in to get my Phlebotomy Certificate done when I entered college.AwardsKey Club Tassel- I completed a total of over one hundred hours of volunteer hours at the Humane Society of Northwest Georgia.High School High Tech- A program for people who have learning disabilities, I won a Certificate of Excellence for participating in the program and winning a laptop to help me with my college work. ReferencesDeanna Johnson- PHONE NUMBER AVAILABLEAlina Mosqueda- PHONE NUMBER AVAILABLE CoworkerRaha Carter - (336)-280-9003 Former SupervisorAmanda Chetney - PHONE NUMBER AVAILABLE CoworkerKellie Michelle Silva- PHONE NUMBER AVAILABLE Coworker |
