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Skilled Tech with experience configuring computers and peripheral devices towork within established company. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for healthy customer interactions. Self- motivated and true team player.Work History2022-07 -CurrentCustomer Service SpecialistMAI Voice- Remote Position, Oak Grove, KYAchieving high satisfaction rating through proactive one- call resolutions of customer issues.Utilizing Zendesk, Live Chat, calls and email within multiple systems.Clarified customer issues and determined root of problems to assist and resolve product or service issues.Managed 40 plus calls per day.Answered constant flow of customer calls with minimal wait times.2020-09 -2021-10Asset Protection AssociateWalmart, Oak Grove, KYWorked with loss prevention in monitoring shopper behavior.Monitored merchandise displays for presentation, restocking or reorganizing products.Provided friendly service and assistance to clients promoting customer loyalty and satisfaction.Increased awareness with over 4000 customers entering and leaving store.2017-09 -2021-07Childcare ProviderSelf-employed, Oak Grove, KYMaintained effective schedule balance between rest periods, active play and instruction.Enforced rules and managed behavior throughdevelopmentally appropriate discipline.Maintained group discipline through positiveJennifer's ContactInformationAddressOak Grove, KY., 42262PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsCustomer satisfaction andretentionExcellentTechnical SupportExcellentCreative problem solvingExcellentStrategic sales knowledgeGoodHelp desk supportVery GoodZendeskVery GoodCRMVery GoodAdobe PhotoshopJennifer WardTech. Support & Customer Servicereinforcement and behavior modeling.Entertained, protected, educated and disciplined 6 children for up to 12 hours per day.1994-07 -2014-08Vice PresidentRags To Stitches Etc., Inc. - Remote Position, Florence, MTCreated and oversaw all manufacturing processesincluding production planning and timelines.Designed proof sample to submit to client for approval.Implemented workplace policies to generate better efficiency within business.Responsible for operation of six-head commercial embroidery machine. Lead technician for commercial embroidery machine, computers, peripherals andnetwork.Created and maintained multiple store websites as well as creating websites for other local businesses.Managed continuous improvement initiatives to drive gains in quality, flow and output.Reviewed work for quality and compliance withcompany standards and design specifications.Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fullyfunctional and well-maintained.Zendesk, Live Chat and email.Managed 10 plus employees.Education2022-10 -2023-07Certificate - Pending: CybersecuritySouthern Careers Institute Inc - WozU - Austin, TX - Remote 2007-10 -2008-02Certificate : Adobe PhotoshopDickinson School - Missoula, MT1999-01 -2000-01MicroSoft Certified Systems Engineer : Computer Networking Computer Education Institute - Anaheim, CA1986-08 -1990-06High School DiplomaRosary Academy - Fullerton, CAVery GoodProficient in Word,Excel andPowerpointVery GoodAccomplishmentsThree time award winning embroidery designs at the Montana State Fair - 2004 First place, 2006 First place, and 2009 First place.Additional InformationCommunity Volunteerism:University of Montana - Stress Less Week: Delta Society Therapy Dogs 2009 to 2013Ronald McDonald House - Delta Society Therapy Dog 2010- PresentCertifications2000-01 M.C.S.E. - Microsoft Certified Systems Engineer 1996-05 Ethos Design Software2008-02 Adobe Photoshop2023-07 CompTIA A+ - Pending.