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Click here or scroll down to respond to this candidate Saikumar
Customer Service RepresentativeEmail: EMAIL AVAILABLE
Phone:PHONE NUMBER AVAILABLEOBJECTIVE: Dynamic and customer-focused professional with a proven track record in providing exceptional service and support. Eager to leverage my strong communication skills, multitasking abilities, and technical expertise as a Virtual Customer Care Professional. Dedicated to delivering outstanding customer experiences while contributing to the success of the organization.SKILLS PROFILE: Excellent verbal and written communication skills Strong interpersonal skills and ability to empathize with customers. Ability to assist the company progress with innovative ideas. Excel at multi-tasking and taking on new projects. Positive attitude; always up for the next challenge Proficient with MS Word, Outlook, Excel, and Power Point Experience in handling confidential paperwork and proprietary information. Ability to take accurate phone messages and deliver messages promptly. Excellent customer-relations background & support. Communication Tools (e.g., Email, Live Chat) Data Entry and Reporting Multitasking and Time Management Product/Service Knowledge Remote Desktop Support Industry Regulations AwarenessTECHNICAL SKILLS: Typing proficiency Familiarity with chat platforms Active listening skills, Problem-solving ability Basic technical troubleshooting skills. Internet and computer literacy. Knowledge of VPN technology. Familiarity with remote desktop tools (TeamViewer, AnyDesk). Document management skills (scanning, filing, archiving).
Customer Service Representative Jan 2023 Till Now
Quantum Bricks, Newark, DL
Responsibilities:
Responded promptly and courteously to customer inquiries via phone, email, and chat channels. Provided accurate information and assistance to customers regarding products, services, and account inquiries. Identified and resolved customer issues efficiently while adhering to company policies and procedures. Educated customers on product features, benefits, and usage to enhance their experience and promote loyalty. Collaborated with team members and cross-functional teams to ensure timely resolution of customer issues. Handled incoming and outgoing calls, directing them to the appropriate extensions. Collected customer data and accurately entered it into the database. Used spreadsheets to create and analyze reports, contributing to data-driven decision-making. Trained incoming employees in company procedures and best practices.
Technical Support Representative June 2021 - Dec 2022Tek Tron IT, Dublin, Ohio.
Responsibilities:
Assisted sales team in managing customer inquiries, order processing, and after-sales support. Liaised between customers and internal departments to ensure seamless communication and resolution of issues. Provided product information and recommendations to customers, contributing to sales growth and customer satisfaction. Prepared sales reports, analyzed data, and identified opportunities for process improvement. Gained rapport with patients, physicians, and representatives to ensure excellent service delivery. Created efficient filing systems to maintain an organized office environment. Worked on projects given by Manager and completed them in a timely manner. Handled all incoming calls and routed them to proper extensions. Trained new incoming employees on company procedures and customer service techniques. Collected past due premium payments and processed credit card payments. Scheduled and re-scheduled appointments for clients. Organized filing of daily customer documents and miscellaneous data entry. Assisted in planning and execution of company Open House events. Accurately entered new client data and client placements into the database. Managed all outgoing and incoming mail and faxed outgoing paperwork.Education: Bachelor s in computer science from Kakatiya University 2016. |
