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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECell phone - PHONE NUMBER AVAILABLESkillsTicketing Systems Remedy Hardware and Software Upgrades Printers End Users Devices lComputer Repairs Customer Service Data Entry Troubleshooting Supported Workstations Routers and Switches AD LAN/WAN Network LinuxWork ExperienceNATIONWIDE IT SERVICES10-2023 04-2024Computer Operator III Monitor systems to ensure smooth operations. Listen attentively to customers questions and concerns and offer optimal solutions. Guide customers remotely and in person through systems configuration, troubleshooting. Provide quick and effective assistance with information technology systems Prioritize customer satisfaction in all communications, directing unresolved issues to next-level.Data TechnicianMODIS, Google03-2022 - 01-2023 Evaluated source documents to locate needed information. Accurately handled data entry for clients into company-based software. Developed and maintained courteous and effective working relationships. Participated in complex troubleshooting to resolve critical issues. Troubleshoot issues with printers, scanners and other related equipment. Install, configure and maintain computer workstations, devices as assigned. Perform preventative maintenance and troubleshoot system and equipment issues. Imaging and reimagine new computers and servers.IT SpecialistHCL America12-2018 06-2021 Experience working with ITIL and its processes. Patched software and installed new versions to eliminate security problems and protect data. Performed inspections and testing for Quality Assurance. Machine configuration/Software break-fix (Windows Os-Apple IOS). Deskside support services (deskside and remote end user support) Hardware break/fix (HP-Dell-Apple). Onsite hardware repair.Field Engineer TechnicianSolai and Cameron/Fujitsu06-2016 - 12-2018 Basic understanding of IT hardware and industry standards. Basic understanding of thermal and laser printing. Initiated contact with vendors and built solid working relationships. Rebuild, repair and and/or upgrade client computers/servers based on documented procedure. Interpreted blueprints and technical drawings to analyze upcoming projects.IT SpecialistApex Systems/ Boeing, North Charleston, SC10-2014 06-2016 Used ticketing systems to manage and process support actions and requests. Worked with open-source OS Linux to install imaging on laptops and desktops. Update incidents and request, while maintaining good communication with the end-user untilIssue is resolved. Monitored systems in operation and quickly troubleshot errors.Education A.A.S: Computer Information SystemsTechnical College of the Low country DiplomaTechnical College of the Low country A+ Certification (expired) Security+(pending) A.A.S: Electronic EngineeringECPI University |
