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Title Customer Service Representative - Work From Home
Target Location US-IL-Aurora
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                                                Candidate's Name
                                  PHONE NUMBER AVAILABLE EMAIL AVAILABLE | Denton, Tx
PROFESSIONAL SUMMARY
Diligent and detail-oriented Financial analyst with a strong foundation in inancial modeling, data analysis, and
forecasting. Recent graduate with a bachelor s degree in business management, equipped with sales experience in
conducting market research and assisting in inancial report preparation. Pro icient in Excel, SQL, and inancial
software, adept at interpreting complex data sets to drive informed decision-making. Proven ability to collaborate
effectively in team environments and a strong commitment to delivering accurate and insightful inancial analysis.

EXPERIENCE:
Inventory Manager                                                         June 2023   January 2024
Dash Thru Convenience Store, Portsmouth, OH
     Forecasted supply and demand requirements to ensure stock availability.
     Analyzed all forecasts for inventory and developed various processes for inventory purchases.
     Prepared and submitted reports to evaluate all plans and procedures.
     Monitored and ensured accuracy of all inventory transactions and maintained records of all stockroom locations.
     Developed inventory operating strategies, plans, or procedures.
     Maintained financial records to track property with a complete creditable audit trail of all transactions.
     Trained and mentored employees and staff in all inventory processes per standard operating procedures.

Sales Associate                                                          May 2022   April 2023
Staples, Naperville, IL
      Efficiently multitasked between roles including customer service, cashiering, inventory management, and
        merchandising.
      Provided exceptional customer service by addressing inquiries, resolving issues, and processing transactions.
      Developed strong communication and interpersonal skills through daily interaction with clients.
      Collaborated with team members to streamline processes and improve efficiency.
      Used quick thinking to engage with customers and learn about their needs to present the best solutions.
      Performed complete inventory checks of all stock and supplies at directed intervals.
      Operated Point-of-Sale (POS) system for customer transactions.
      Played a significant role in successfully executing management plans each week.
      Trained new colleagues as needed.

EDUCATION:
Bachelor of Arts, Business Management                                  May 2023
Benedictine University
Relevant Coursework: Management Capstone, Group Processes, Business Communications, Excel for Mere Mortals,
Managerial Decision Making Under Uncertainty

Associate of Applied Science, Business Management                        May 2021
College of DuPage
Relevant Coursework: Principles of Finance, Microeconomic & Global Economy, Financial Accounting, Data Analysis
with Spreadsheets


ACADEMIC EXPERIENCE:
Management Capstone Project                                               August 2022   May 2023
Benedictine University, Lisle, IL
     Worked in a team of 5 to make product and development, Marketing, sales, production, human resources, and
       financial decisions for our company.
     Created an umbrella of products targeting various customer profiles.
     Managed umbrella of products, performing regular analysis to monitor financial health and identify risk factors.
     Developed and implemented strategies to mitigate risks and improve product performance.
     Communicated findings and recommendations to group members.
       Created relevant strategic vision as a broad differentiator.
       Analyzed the strengths and weaknesses of our competitors to enhance our strategy.
       Used situation analysis to understand current market conditions and how the industry will evolve.
       Identified opportunities to disrupt the market.
       Made production decisions with efficiency in mind.
       Took marketing and sales decisions to place our products in different market segments.
       Made human resources decisions to retain the best talent and train them to be more productive.
       As a result, generating the second greatest sales compared to other groups.

Managerial Decision Making Under Uncertainty                             June 2022   July 2022
Benedictine University, Lisle, IL
     Made decision trees using analytic solver on realistic problems to do a sensitivity analysis.
     Used Analytic solver to determine the optimal number of Under Armour Ridge Reaper hunting jackets to order for
       the upcoming season.
     Used Monte Carlo Simulation to determine if a manufacturing company should develop a product in-house or
       send overseas for manufacturing.
     Developed a spreadsheet for forecasting Gasoline prices using a simple three-period moving average (MAD,
       MSE, and MAPE).

Data Analysis Spreadsheets Class, Spreadsheets Final Project          December 2019   May 2020
College of DuPage, Glen Ellyn, IL
      Analyzed a set of data on a company s sales and revenues in Microsoft Excel.
      Projected sales and revenues for the next 5 years based on current sales and revenues.
      Examined sales and revenues in 5 regions of the country using pivot tables and charts.
      Monitored growth of sales over the last 10 years based on given data.

CERTIFICATION:
Learning Python for Data Analysis and Visualization
Udemy | Certificate of Completion
Date of Completion: September 2023
     Proficient in using the Jupyter Notebook environment for data analysis.
     Able to create and manipulate arrays using the numpy library.
     Proficient in using the pandas module for data manipulation and structuring.
     Skilled in working with various data formats, including JSON, HTML, and MS Excel Worksheets.
     Competent in creating data visualizations using matplotlib and seaborn modules in Python.

SKILLS:
     Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
     Strong analytical and problem-solving abilities
     Detail-oriented with a commitment to accuracy.
     Pro icient in crafting clear, concise business documents and delivering persuasive presentations.
     Strong understanding of customer behavior, CRM systems, and con lict resolution techniques.
     Adaptability to diverse communication styles and cultural differences.
     Skilled in analyzing information critically and providing strategic advice.
     Pro icient in digital communication tools and technologies.
     Pro icient in identifying customer needs and offering appropriate inancial solutions.
     Collaborative team player with a focus on achieving business objectives.
     Strong interpersonal skills for building rapport and connections with customers.

Languages:
     English
     Hindi
     Gujarati

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