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Click here or scroll down to respond to this candidateCandidate's Name
Summary:Highly motivated and results-oriented Store General Manager with seven (7) years of experience in retail operations management.Proven track record of increasing sales, exceeding profitability goals, and building high-performing teams. Skilled in inventory control, staff development, customer service excellence, and ensuring a positive and productive work environment. Adept at problem-solving, budget management, and implementing strategic initiatives to drive business growth.General Manager Jiffy Lube, 2016-PresentOversaw all aspects of store operations for a major location, including sales, inventory, customer service, staffing, and budget management, while responsible for P&L $1 mil.Achieved a 15% increase in sales year-over-year through effective merchandising strategies, targeted promotions, and upselling techniques.Reduced inventory shrinkage by 30% by implementing data-driven ordering practices and loss prevention initiatives.Recruited, trained, and developed a team of 10 employees, resulting in a 10% reduction in employee turnover.Maintained a customer satisfaction rating of 97 by fostering a culture of exceptional customer service and resolving issues promptly and efficiently.Implemented new sales ideas to streamline scheduling, inventory management, and communication, leading to additional growth & an improvement in efficiency.Prepared and managed store budgets, ensuring all operational expenses remained within allocated limits.Exceeded company profitability goals by 70% through effective cost control measures and sales growth.Assistant Store Manager Jiffy Lube, 2010-2016Assisted the Store General Manager in all aspects of daily operations.Led and motivated a team of associates to achieve sales targets and provide exceptional customer service.Developed and implemented training programs to enhance employee skills and product knowledge.Managed cash flow, scheduling, and store security procedures.Resolved customer inquiries and complaints to ensure satisfaction.Skills:Sales, Financial Acumen, Strategic planning, Business Development, Negotiations, Market Analysis, Relationship Management, Team & Sales LeadershipCertifications:State Inspector Vehicle CertifiedEducation:Coastal Carolina University- Associates, Medical Administration, 2010Western Governors University- Bachelor of Science in Business Projected Completion 2026Jacksonville, NCPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
