| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Orlando, FL Street Address
Knowledgeable and dedicated customer service professional with extensive experience in medical and sales industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Inbound and Outbound Calling Microsoft Office Suite Expertise Medical Terminology HIPAA Guidelines Time Management Verbal and Written Communication Technical Support Claims Processing Billing and Scheduling Account Management Complex Problem-SolvingMar 2023 - CurrentMember/Provider ServiceRepresentativeQualfon - Casselberry, FLEducated members/providers about billing, paymentprocessing and support policies and procedures.Met customer call guidelines for service levels, handle time and productivity.Investigated and resolved customer inquiries andcomplaints quickly.Responded to customer calls and emails to answerquestions about claims, authorizations and payments.Verified member/provider identification anddocumentation for compliant transactions.Jun 2022 - Mar 2023Patient AdvocateQualfon - Casselberry, FLEntered details into computer systems and manageddatabase of information.Facilitated communication between patients, families and healthcare providers to support comprehension.Educated patients and families on healthcare options and financial support resources.Responded to patient concerns and questions withcompassionate and knowledgeable service.Worked effectively with staff from all departments to coordinate resolutions.Aug 2021 - Jun 2022PROFESSIONAL SUMMARYSKILLSWORK HISTORYCoordinator Patient Care IACS Pharmacy - Orlando, FLMaintained confidentiality of patient data and condition to safeguard health information.Communicated with insurance companies to verifycoverage and obtain authorizations for medicaltreatments and procedures.Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.Upheld confidentiality requirements and HIPAAcompliance guidelines.Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.Jan 2020 - Jan 2020Programs CoordinatorADP - Maitland, FLDeveloped and maintained relationships with external partners to facilitate program operations.Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.Collaborated with other program coordinators toachieve consistency in program objectives and services.Created and delivered program training and education to keep participants knowledgeable about programand provide necessary skills to participate productively.Dec 2019 - Jan 2020Call Center JuniorADP - Maitland, FLAdhered to company policies and scripts to consistently achieve call-time and quality standards.Achieved high satisfaction rating through proactive one- call resolutions of customer issues.Processed debit and credit card and electronic check payments.Boosted customer service satisfaction ratings through consistent quality control.Oct 2019 - Dec 2019Contact Center RepresentativeMatrix Medical Network - WinterSprings, FLPlaced outbound customer service or customersatisfaction calls to follow up on issues.Responded to customer calls and emails to answerquestions about products and services.Learned and maintained in-depth understanding ofproduct and service information to offer knowledgeable and educated responses to diverse customer questions.Adhered to company policies and scripts to consistently achieve call-time and quality standards.Educated customers on company systems, formcompletion, and access to services.Mar 2018 - May 2019Intake Triage CoordinatorProHealth Medical - Maitland, FLCounseled patients via telephone according toestablished guidelines and protocols, advising onprovider-established plans of care.Relayed triage information and facilitatedcommunication between provider and patientconcerning patient disposition.Obtained case history and gathered triage information to determine appropriate avenue for care.Scheduled appointments for patients not requiringemergency services but needing examination fromprovider and consulting directly with provider.Verified, updated and communicated patient history prior to clinic appointments and procedures withproviders.Oct 2017 - Mar 2018Customer Service SpecialistTTEC - Orlando, FLMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Addressed customer complaints and mitigateddissatisfaction by employing timely and on-pointsolutions.Took payment information and other pertinentinformation such as addresses and phone numbers to place orders.Resolved concerns with products or services to help with retention and drive sales.Complied with company policies and procedures byencouraging positive and effective work environment among employees.Mar 2017 - Sep 2017Customer Service AssociateConvergys - Lake Mary, FLActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times.Handled billing and payment issues following guidelines, resolving disputes properly.Solved problems with products and services by providing customers with technical support.Utilized internal software and tools to meet customer needs and resolved issues promptly.2012Certificate in EntrepreneurshipSeminole State College Sanford, FL2011Associate of Arts: Business ManagementPalm Beach State College Lake Worth, FLEDUCATION |
