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Click here or scroll down to respond to this candidateCandidate's Name
Aurora, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position within an organization which will utilize my experience, skills, and education while providing opportunities for professional growth.Work ExperienceCustomer Service RepresentativeInstawork - Aurora, ILAugust 2021 to Present Determines requirements by working with customers. Answers inquiries by clarifying desired information by researching, locating, and providing information. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions, and forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts, and explains new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures, and reporting malfunctions. Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments. Managed customer accounts Conducted customer service surveys Handled reservations Resolved customer issues Responded to inquiries and issues Worked in the inbound call centerCommunity Support WorkerPillars Community Health - Western Springs, ILFebruary 2020 to April 2021 Provided support to people with mental and/or physical restrictions or disabilities. Maximized and promoted independence in the home and community setting. Developing & reviewing members' Individual Treatment Plans Developing resources within the agency and/or community. Working in cooperation with the psychiatrist, other team members, the member, their support systems, collaborating agencies, and inpatient hospital staff. Assisting members in building a natural support team for treatment, recovery, and relapse prevention. Teaching members independent and community living skills, as well as developing functional, interpersonal, support system and coping skills.Community Support SpecialistThresholds - Chicago, ILMay 2006 to February 2020 Assisting potential members with mental health issues in the application process. Performs comprehensive member assessments, in order to identify member's mental health service needs and make recommendations for treatment. Developing & reviewing members' Individual Treatment Plans Developing resources within the agency and/or community. Working in cooperation with the psychiatrist, other team members, the member, their support systems, collaborating agencies, and inpatient hospital staff. Identifying risk factors related to relapse prevention plans and strategies. Assisting members in building a natural support team for treatment, recovery, and relapse prevention. Teaching members independent and community living skills, as well as developing functional, interpersonal, support system and coping skills. Monitoring self-administration of medication. Assuring that all Thresholds procedures regarding the handling of member's funds are followed. Providing group counseling/therapy, case management, job support, and psycho- social rehabilitation services; performing and participating in crisis intervention. Meeting required billing targets and completing all documentation. Child Care WorkerIllinois Masonic Children's Homes - LaGrange, IL, US February 2001 to May 2006 Providing assistance learning independent living and housekeeping skills. Providing education and direction on proper hygiene and grooming. Monitoring overall personal safety including crisis intervention. Participating in and encouraging with individual and group recreational activities. Monitoring medication adherence and effectiveness. Facilitating transportation and assisting in attending all scheduled appointments. Maintaining environmental standards in residential facilities and vehicles. Maintaining records and assisting in managing clients' financial accounts. EducationBachelor's Degree in PsychologyRoosevelt University - Chicago, ILJune 2003Associate's Degree in PsychologyTriton College - River Grove, ILJune 2000Proviso East High School - Maywood, ILJune 1993Skills Microsoft Office (10+ years) Individual / Group Counseling Group Therapy Crisis Intervention Case Management Behavioral Therapy Motivational Interviewing Social Work Behavioral Health Medication Administration Intake Experience Documentation review Conflict Management Experience with children Customer service Computer skills Typing Windows CaregivingCertifications and LicensesCPR CertificationFood Handler Certification |
