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BUSINESS MANAGEMENT AND ADMINISTRATIVE SUPPORT PROFESSIONALPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARYRecent Business Management graduate with experience providing administrative support; training in customer service and sales management, accounting, office and project management, and marketing. Astute learner with strong desire to succeed and become an essential part of your organization.COMPETENCIES-Customer service and reception-Accounts Payable and Receivable-Proficient with Microsoft Office 2013: Word, Excel, Access, PowerPoint, OneNote, Lync-Collections-Human Resources: recruiting and employee on-boarding-Accounting-Payroll-Proficient with QuickBooksEXPERIENCE1/2015 4/2015Client Services Professional, H&R Block, Niskayuna, NY-Serve as point of contact for incoming customers and phone traffic; schedule tax preparation appointments, answer basic questions, and provide friendly customer service3/2014 6/2014Business Management Internship, Empire Education Corporation, Albany, NY-Provided administrative support to Default Management office servicing the students and graduates of 2 career colleges, including 4 campuses and over 1,000 enrolled students-Assisted Default Manager in monitoring student loan default compliance and executing strategies to achieve lowest possible rates of loan default-Worked with student loan lenders, servicers, and default prevention servicers to assure accuracy of data and consistency of follow-up to accurately predict future rates of default and identify trends-Educated students proactively about their loans for early prevention of delinquency9/2011 3/2012Administrative Assistant, Sears, Schenectady, NY-Supported Human Resource office in recruiting efforts; employee on-boarding, training, and orientation; and payroll processing-Served as resource for associates and management and assisted in resolving Human Resources issues-Counted cash revenues in safe and prepared bank depositsEDUCATION7/2014Business Management A.O.S., Candidate's Name College, Albany, NY5/2011Administrative Assistant Certificate, Candidate's Name College, Albany, NY |