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Click here or scroll down to respond to this candidateSKILLSCandidate's Name
Adaptability and FlexibilityAlarm Systems MonitoringAgency ReferralsAssess needs.Attention to DetailBasic Life Support BLSCall assessments.Caller engagementCall Records MaintenanceCall ManagementCall PrioritizationCall RoutingCPR and First AidCritical ThinkingCollaborationComplete official formsComputer LiteracyConfidentiality MaintenanceConflict ResolutionCross-Departmental TeamworkCustomer ServiceCustomer relationsData entryDecision MakingDependable and ResponsibleDispatching ProceduresDocumentation and ReportingEmergency ResponseEffective CommunicationFax MachineGood JudgmentIncident DocumentationInterpersonal CommunicationInformation GatheringInformation RelayInformation SecurityLaw Enforcement CollaborationMessage RelayMultitaskingMulti-line phone systemNeeds AssessmentOrganizational SkillsProcessing requestsPolice TerminologyPrinterPrioritizationPrioritizing SituationsProblem SolvingProfessional DemeanorPublic Safety KnowledgeRapid Needs AssessmentResearchRecord KeepingRecords maintenanceResource AllocationSecure sensitive informationSafety ProtocolsScannerSelf MotivationStress ManagementTablet Language apps.Teamwork and CollaborationTelephone EtiquetteTime ManagementTrack alarm calls.TTY phoneTHERESA DAVISRemote Customer ServicePHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated Police Communication Technician with over 18 years at Nashua NH Police Department, adept in emergency response and critical decision-making. Expertly manages high-volume calls with precision, ensuring rapid dispatch and public safety. Excels in multitasking and collaboration, maintaining composure under pressure to assess and prioritize incidents effectively.EXPERIENCE08/2004 - 03/2024Police Communication TechnicianNashua NH Police Department Nashua NH Police Department, Nashua, New HampshirePosition answers business calls, calls for service, TDD hearing impaired phone, E911 emergency referral calls, alarm, fire and ambulance lines, to provide services, information and referrals and judges characteristics of a call to determine whether an emergency or non-emergency response is necessary.Responsible for obtaining information and accurately recording it via data entry in the computer-aided dispatch system, monitoring prisoners and areas for building security via closed circuit television system, additional data entry duties which may include restraining orders, subpoenas, warrants, M/V warnings, traffic citations.Prepares daily hot sheet and uniform rosters, prepares court notification slips and performs other essential functions as assigned.Coordinated closely with other departments such as fire rescue or medical services when responding to emergency calls.Maintained accurate records of all incoming and outgoing calls and messages.Developed effective working relationships with police officers, other law enforcement agencies, and the public.Provided customer service support to citizens calling into the station seeking assistance or information.Performed data entry tasks accurately utilizing various databases related to criminal justice information system.Utilized multi-line telephone systems to answer incoming calls for assistance.Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information.Relayed information and messages to and from emergency sites and law enforcement agencies.Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.HOBBIES AND INTERESTSWriting, research, crafting, and reading.REFERENCESReferences available upon request. |
