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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalContactStreet Address Apt # B Frew Rd. Charlotte,NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveExperienced customer service professional with 10+ years in diverse and challenging environments. Accustomed to deadline-oriented, target-driven, and high-pressured environments. Acknowledged for capacity to identify issues, resolve problems, and ensure that high standards of quality and customer service delivery is maintained. EducationNC Alarm SystemLicensing BoardCharlotte, NCSecuritasNorth Mecklenburg High SchoolCharlotte, NCHigh School DiplomaMay 1983ExperienceDecember 2021-April 2024Service-Application Agent Old Republic Home Protection CompanyService Agent took service request from Plan Holder (HVAC Unit, Appliances, Plumbing etc. Also applied payments to the customer account. Application Agent duties order available Plans on the Real Estate Agent area after closing on a property.Also order Plans for the Consumer looking for a Home warranty for their homes. Also provided warranties to Property owners that owned several homes. Spoke with the Service Provider (Contractors) to setup appointments or to confirmed the ServiceProvider received Work order/s for the Plan Holder. Also Renewed Plan Holders (collected payments). Updated Credit card information and transferred customer to necessary department. Met departmental goals and measurement constantly. Follwed departmental and company policies, and standards.January 2020-May 2020Alarm Operator Specialist 2 Customer Service Iverify/Securitas Ensured the safety of clients and their customers by monitoring areas of risk including inventory, front and back doors. Created service tickets for any issues concerning equipment at various locations. Met departmental goals and measurements consistently. Followed departmental and company policies, procedures, and standards. Developed effective relationships with call center departments through clear communication.April 2014-December 2019Protection Specialist 2 Customer Service Iverify Made outbound calls to individual client sites initiating guard tour announcements. Responded to inbound calls and signals from individual client sites. Monitored client locations for suspicious behavior or threat activity. Created service tickets for any issue concerning equipment at various locations.March 2007-March 2014Customer Service Representative Customer Service Aon Hewitt Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints. Directed inbound calls in phone queue to improve call flow. Developed effective relationships with call center departments through clear communication.January 1997-February 2007Shift Manager Management McDonalds Trained and mentored new employees on company standards and procedures. Monitored customer and kitchen areas and reallocated staff duties to maximize coverage efficiency. Scheduled employees and managed clocked employee hours. Ordered supplies and restocked customer and kitchen stations. Key SkillsCustomer and EmployeeRelationship ManagementProblem SolvingHigh-Impact Service DeliveryProcedural ComplianceComplaint/Dispute ResolutionCommunicationLed assigned projects with effective cross-cultural and multilevel communication within different personnel groups.LeadershipCreated great team morale by demonstrating team building and motivating team members to increase productivity and efficiency. ReferencesAvailable Upon Request |
