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SUMMARYDedicated Customer Service Team Member with unwavering commitment to customerservice. Known for developing productive relationships, resolving complex issues and winning customer loyalty.Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.EXPERIENCECandidate's Name
Hallandale, FL  03/2022 - CurrentOriginal junies restaurant - CashierMiami Gardens, FL  07/2023 - 12/2024Walmart - Customer ServiceHallandale, FL  03/2022 - 02/2024CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEHallandale, FL 33008SKILLSEDUCATION AND TRAININGAssociate of Science: CriminalJusticePurdue University - NorthCentralWestville, IN  05/2020Associate of Science:CriminologyAmerican Public UniversitySystemCharles Town, WV  06/2018Sackeh Sinclair Organized shelves, racks and bins to ensure product availability. Removed product from boxes and placed on shelves according to merchandising guidelines. Received and stocked merchandise in a timely manner. Stocked pallets throughout shift to keep warehouse clean, maintained and organized. Maintained cleanliness of work area by sweeping, dusting and disposing of trash. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card.Greeted customers and answered any questions they had about the store's products and services. Monitored monthly customer service metrics for each customer service associate. Developed customer service procedures, policies and standards for customer service department. Complaint Handling Direct Sales Needs Assessment Order Processing Customer Service Microsoft Office ExpertiseAdministrative and OfficeSupport Decision-Making Attention to Detail Self Motivation Computer Skills MS OfficeThe Dutch Pot - Cashier/WaitressMiami Gardens, FL  08/2018 - 10/2023Brian's petroleum - CashierFort Lauderdale, FL  06/2021 - 06/2023Walmart - CashierHallandale, FL  03/2022 - 03/2023Walmart - Money Center AssociateHallandale, FL  02/2022 - 03/2023 Emphasized fast, friendly customer service.Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card. Performed other duties as assigned by management. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card. Performed other duties as assigned by management. Greeted customers and answered any questions they had about the store's products and services.Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card.Greeted customers and answered any questions they had about the store's products and services. Assisted customers with check cashing, bill payment, and money orders. Performed daily balancing of cash drawer and money center operations. Utilized computer software programs to process transactions accurately. Provided excellent customer service to ensure satisfaction. Completed daily reports on services given. Maintained accurate records of all transactions processed throughout the day. Processed customer transactions and applied appropriate fees.