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Click here or scroll down to respond to this candidateCandidate's Name
Goose Creek, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Representative / Call Center Customer Service RepresentativeFriendly and reliable customer service representative with over 8 years in a call center environment and 6 years as a shift supervisor. Qualified customer service professional with over 20 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.Authorized to work in the United States for any employerWork Experience:Call Center Customer Service RepresentativeTelus International- North Charleston, SC December 2022 to March 2023Customer service agent for Barclays Bank USAssisted customers with their statement inquiries and balancesOrdered new credit cards due to fraudReinstated approval status codes for cards that were not considered fraud by the Primary Card HolderCashierThe Home Depot-North Charleston, SC March 2021 to December 2022Operated front-end registers, Lumber, Lawn & Garden, and self-checkout with excellent accuracy. Register draws are always balanced.Assisted customers in completing purchases, locating items, and opening store credit cardsWorked flexible schedule and extra shifts to meet business needsUS Census EnumeratorUnited States Department of Commerce-US Census Bureau-North Charleston, SC June 2019 to December 2020Interviewed residents in assigned areas ensuring all residents for the household were accounted forAdvised why the Census is so important and all must be countedCashierLowe's Home Improvement Center-Goose Creek, SC May 2017 to June 2019Front end cashierOperated all registers in the front end, Lawn & Garden, Lumber, and 4 self-checkoutsAssured draw was accurate and balancedAssisted customers with any questions and concerns and assisted in opening store credit cardsSecurity Officer for South Carolina Ports AuthorityAllied Universal-Mt. Pleasant, SC March 2015 to May 2017Security officer for the main gate at Wando and North Charleston PortsResponsible for scanning all truckers and port personnel with valid identification onto port propertyAssuring all had valid TWIC cards and if not were turned awayWriting and documenting valid parking and port passesSecurity for Carnival Cruise lines when in port.Assuring all passengers had all of their proper identifications and documents to allow boardingEducation:Westwood High School- Westwood, NJHigh School Diploma |
