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Tel: PHONE NUMBER AVAILABLE EMAIL AVAILABLE [pic][pic][pic][pic][pic][pic][pic][pic]I am a hard-working and highly skilled resourceful professional with anexceptional blend of technical and management expertise with over 15 yearsof proven record of accomplishment in information technology technicalproject development planning, management, and operations in CorporateEnvironments.An effective and energetic leader, team member, and goal-oriented workerwith deep understanding of Business aspects of Information Technologyrelating to costs, management security, and ROI.SUMMARY OF CERTIFICATIONSITIL v2016 CertificationCisco Certified Network Professional - Enterprise (CCNP - Enterprise)Cisco Certified Network Professional - UC Collaboration (CCNP -UCCollaboration)Cisco Certified Network Associate - Data Center (CCNA Data Center)Cisco Certified Internetwork Expert (CCIE UC Collaboration - Written)Cisco Certified Internetwork Expert (CCIE Data Center - Written)Wireshark Certified Network Analyst (WCNA)SIP School Certified Associate (SSCA)VCP VMware 5.5 & 6.5 VersionsCisco IP Telephony Operations Specialist (CIPTOS)Cisco IP Telephony Design Specialist (CIPTD)Cisco Rich Media Support Specialist (CRMSS)Cisco Unity Connection Support Specialist (CUMS)Project Management Certification ((PMP) (In Progress)AWS Solutions Architecture AssociateAWS Solutions Architecture ProfessionalAmazon Connect Specialist (Contact Center)Microsoft Azure FundamentalsCisco Information Systems Security Professional (CISSP)EDUCATIONBachelor of Science Honors (Computer Sciences), 1991Masters of Business Administration MBA (Financial Management), 1999EXPERTISE . CISCO Unified Communications Solutions (UC, SME, SAF, GDPR, Voice Gateways, CUBES, CUCM, CUC, Jabber, WebEx Hybrid System (On-Prem, Control Hub Configuration Management), IM & Presence, Telepresence Solutions) . Enterprise Voice/Video Network and Engineering . Unified Cisco Contact Center Solutions (Enterprise & Express) . MGCP, H.323, and SIP Trunks . Implementation and operational support of Cisco CTI, CTIOS, Cisco Finesse, Cisco ICM (Router, Logger, AW & PG) and CVP - 12x Platform . Cisco Voice Gateways Ingress & Egress GWs), CUBEs, Cisco Voice XML GW, Cisco Unified Intelligence Center (CUIC), Cisco Outbound dials (SIP & SCCP) . Nice & Calabrio Call Recording Platforms . L2-L3, LAN/WAN technologies (Spanning Tree, VLANs, EIGRP, OSPF, BGP, RIP, Multicast, QoS) . Project Management, Implementation and Post-Sales Support . Pre-sales Consulting and Client Management . Amazon Web Services (Solutions Architecture & Contact Centers) . Microsoft Team (Telephony & Direct Call Routing) . ZOOM TelephonyPROFESSIONAL EXPERIENCEMerck Inc.Senior UC Design Engineer (Voice & Video) Branchburg, New Jersey Oct. 2019 - Date . Responsible for the technical design, implementation and validation for all voice and video infrastructures related services, while adhering to standards and making best judgment per business requirement for all Merck Business Units, taking full ownership of initiatives to standardize and improve existing processes both from technical implementation as well as process perspective. . Level 3 Operational Support of complex voice related issues for all Merck Business Units . Provides management, leadership and direction for design and implementation of voice and video solutions for daily business and project support. . Level 1 Cisco Unified Communications Manager / Cisco Unity Connection / Cisco Emergency Responder 11x and 12x Platform management and operational support . Designed, implemented and configured lab environment for testing to evaluate complex data, voice and video networksJP Morgan ChaseLead Voice Design Engineer Jersey City, New Jersey Nov.2014 - Oct. 2019 . Performed Proof of concept to evaluate next generation UCC solution for JP Morgan Chase . Designed, implemented and configured test environment to evaluateCisco solutions for IP-PBX. . Designed, implemented and configured test environment to evaluate Cisco solution for session management layer to incorporate voice recording, adjunct applications, voicemail, dial-plan normalization and digit manipulation. . Wrote test cases, perform tests and documented results. . Integrated IPC Unify Trading platform with CUCM for dial-tone androuting purposes. . Designed and implement Global dial plan leveraging combination of E.164 at the SME layer and & digit on the leaf clusters . Performed feature, regression test and bug scrub to validate the moststable code for deployment. . Worked with client to assign weight to test cases and result inaccordance with business requirement. . Certified code based on business requirements and documented best practice configuration to meet same. . Wrote executive report based on POC findings and recommended solution that meets clients business requirements . Installed and Configured Cisco Expressway Collaboration Edge and CoreFor MRA and IM&P . Troubleshoot call flows and voice related issues using RTMT tracefiles, translator X and Wireshark . Act as escalation point for voice and network related issues . Wrote migration strategy to migration a 98,000 user base platform fromAvaya to Cisco globally . Designed and implemented QOS policy for Voice and Video on both LAN and WAN and various line-cards, supervisors and interfaces using application classification rules, marking, queueing, shaping and policing strategy.Verizon MCIIP Voice Design Engineer Piscataway/NewJersey Nov.2011 - Nov 2014 . Designed, configured, and implemented IP telephony custom based solutions for Verizon Business Clients using a combination of Session Border Controllers (Cisco CUBES and SONUS) for converged SIP and H.323 networks. . Cisco Platform integration with 3rd Party Applications (i.e. Microsoft Lync, Microsoft OCS etc) . Designed and implemented Cisco Unified Contact Enterprise (UCCE) for Verizon Business Clients. . Provided 3rd level Life Cycle Engineering support for Cisco IP telephony based Verizon Business Clients. . Designed and implemented complex dial plan using Session Border Controllers and Cisco Gateways. . Developed customs templates used for large and medium-sized site cutovers which comprises of partitions, calling search spaces, gateway configurations, translations and transformation patterns. . Developed and published Voice Solutions LLDs for Verizon Business Clients . Led POC of design efforts and wrote implementation documents. . Managed the Design, Implementation and Management of CUCM 8x Platform Production Cluster, CUC Voicemail 8x Platform Cluster, Cisco Emergency Responder 8x Platform CER Cluster. . Managed the Design, Implementation and Management of dual-CUBE infrastructure for SIP Connectivity to Verizon SIP Cloud. . Level 3 Support for Operational issues relating to CUCM, CUC, CER, Voice Gateways, PRI Circuits, Cisco CUBE SBCs, SIP Trunks, Carrier related escalation etc. . Managed the Design, Implementation and Management of CUCM 9x UCS Platform Lab Cluster, CUC Voicemail 9x UCS Platform Lab Cluster, Cisco Emergency Responder 9x UCS Platform CER Lab Cluster. . Managed the Design, Implementation and Management of dual-CUBE infrastructure for SIP Connectivity to Verizon SIP Cloud for testing in the IT Lab.Macquarie Holdings Inc.Voice Engineer/ Engineer Manhattan/NewYork Mar 2011 - Nov 2011 . Responsible for the AMERICAS Region's Cisco Unified Communications Design and Engineering Activities, including IP Phone Systems, IPC Turrets System and Cisco Unity Connection Unified Messaging Systems 8.x . Implementation and Operational Support for Cisco Unified Contact Center (UCCE) Agents . Developed SIP migration strategy for firm wide conversion to SIP from SCCP and MGCP for endpoints and Gateways. . Developed and implemented Test cases with revision control to incorporate lesson learned . Worked with Migration team to cutover sites to SIP . Provided Tier 4 escalation support . Manage Change Control Systems for all Design and Engineering, including Infrastructure upgrades and implementation of new infrastructure designs.Brookfield Technology ServiceManhattan/New York Nov 2009 - Mar 2011Cisco Voice Engineer/Architect . Responsible for Global Cisco Unified Communications Design and support of 35 Brookfield Properties Buildings in the United States, Canada, UK, Hong-Kong, and Brazil. Global Cisco Unified Communications Infrastructures, including Cisco Unified Communications Managers 7x and 8x Platforms, Cisco Unified Messaging Systems, 7x, MOCIMOC OCS R2 Infrastructure, Cisco Unified Mobility, Voice Gateways and Gatekeepers, Cisco Unified Contact Center Express 7x and Enterprise System, and hosts of other 3rd Party Applications that is supported on Cisco Unified Communications on Cisco 7x and 8x Platforms. . Designed and implemented CER for multi-campus use for emergency purposes . Designed, implemented and integrated paging systems with UCCM cluster using InformaCast application . Integrated CER with paging systems using InformaCast CallAware application. . Designed and implemented Global dial plan for cluster with integration to legacy PBX and Centrex systemsCisco Systems- Merrill Lynch Hopewell/New Jersey Jul 2008 - Nov 2009Voice Solutions Test Engineer . Responsible for configuration and testing of new Voice Solutions designs in the Lab environment before roll out to the Staging environment and finally to the Production environment. New voice solutions include but not limited to new features and various voice applications both in-house proprietary and 3rd Party applications. . Level 3 support for Merrill Lynch Hopewell NJ Voice Network Infrastructure.Lehman Brothers Inc.AVP/Cisco Voice Network Engineer Jersey City/New Jersey Jul 2006 - Jul 2008 . Design, Implementation and Management of the entire Network Voice Infrastructure of the Voice Network Infrastructure Implementation Group, comprising of over 15,000 Cisco Voice enabled devices (Routers, Switches, Voice Gateways, Gatekeepers, IP Phones, IP Video Phones and others IP Voice Devices that spans North America, Asia and Europe. . Design of Call-Processing Infrastructure and Applications such as Voice Gateways, Media Resources, IPT Applications (Auto-Attendant, Interactive Voice Response (IVR), Call Center, Voice Messaging). . Management of the entire IP Telephony Infrastructure of the Group, comprising of 4 Cluster Cisco Call Managers and Cisco Unity Servers managed centrally, with over 5,000 registered Cisco IP Phones and other IPT Devices (2800/3800 Series Voice-Enabled Routers, Gateway VG-200 etc). . Design, Implementation and Management of Cisco Unity Voice Mail/Unified Messaging. . Design, Implementation and Management of various Voice circuits, ARDs, Hoots-n-Hollers over IP Networks, Connection Trunks and PLARs for all Lehman Global VoIP infrastructure. . IP Telephony Operations and Optimization such as Operating System Upgrades, Call Manager Software Upgrade, IP Phone and Voice Gateway Upgrades, Hardware and Memory Upgrades, Call Manager and Cisco Unity Operation and Monitoring Tools, Real-Time Monitoring Tools, CDR Analysis and Reporting. IP Telephony Network Management Tools, Cisco Works and IP Telephony Environment Monitoring. . Worked on Call Manager feature testing and documentation for Voice Infrastructure.Bank of America Securities Prime Brokerage Manhattan/New York Jan 2006 - Jul 2006Cisco Voice Engineer . Design and Management of the entire Network Voice Infrastructure of the Global Technology Group, comprising of over 7,000 Cisco Voice enabled devices (Routers, Switches, Voice Gateways, IP Phones and others IP Voice Devices that spans 2 major IDC Control Centers in New York and New Jersey and also the West Coast Region (California) . Design of Call-Processing Infrastructure and Applications such as Voice Gateways, Media Resources, IPT Applications (Auto-Attendant, Interactive Voice Response (IVR), Call Center, Voice Messaging). . Management of the entire IP Telephony Infrastructure of the Group, comprising of 4 Cluster Cisco Call Managers and Cisco Unity Servers managed centrally, with over 5,000 registered Cisco IP Phones and other IPT Devices (2800/3800 Series Voice-Enabled Routers, Gateway VG-224 etc). . IP Telephony Operations and Optimization such as Operating System Upgrades, Call Manager Software Upgrade, IP Phone and Voice Gateway Upgrades, Hardware and Memory Upgrades, Call Manager and Cisco Unity Operation and Monitoring Tools, Real-Time Monitoring Tools, CDR Analysis and Reporting. IP Telephony Network Management Tools, Cisco Works and IP Telephony Environment Monitoring.Citigroup Inc. Manhattan/New York Jul 2005 - Jan 2006Network Engineer Consultant . Member Global Change Control Team for North and Latin American Regions. . Responsible for Change Control Implementation and Escalation Support for North and Latin American Regions. . Responsible for First and Second level support for Cisco products . Configure Routers and Switches for deployment and implementation. . Test WAN technologies (Frame-Relay, T1) circuits with Remote Clients . Cisco IOS migration and upgrade scheduleMorgan Stanley Data Center Purchase/New York Mar 2004 - Jul 2005Network Engineer Consultant . Reviewed design document and existing installation and configuration, presented findings to client and reconfigured and optimized as necessary . Analyzed dial-plan and optimized as necessary to meet client's COR requirements . Integrated school district voice infrastructure with Board of Education and City Library using Gatekeepers and Intercluster trunks . Integrated school's PA system with Call manager; Integrated active directory with call manager and unity to ease administration of user mailboxes and accounts. . Worked with CER team to correlate ported numbers and update ALI information with PSAP. . Reviewed QOS implementation and optimized as necessary. . Executed multiple configurations including: FXO Analog T1 for emergency purposes, VG224 for fax and alarm system using modems, Call Handlers in Unity with customizations, additional voice circuits to increase capacity using 3825 and 2811 router platforms and Auto Attendant with Call Forwarding to increase coverage for all 40 Schools in the districtNY State Dept. of Corrections New York/NY Jun 2002 - Mar 2004Network Engineer Consultant . Member of a 25-Member Deployment Engineers responsible for First and second level Installation, Deployment, Support and Maintenance of Cisco Networking and Internet Devices. Devices include PHONE NUMBER AVAILABLE Series Routers, PHONE NUMBER AVAILABLE500 Series Switches, and CSS 11000 Series. . Implemented Change-management procedures for various device installation and upgrades. . Configure Routers and Switches for deployment and implementation. . Tested and Deployed WAN technologies (Frame-relay, T1) circuits with Remote Clients . Cisco IOS migration and upgrade schedule . Team member in the design and implementation of a scalable, redundant, large-scale Wide-Area Network using frame-relay, ISDN, Cisco Routers and dynamic routing protocols. . Also designed and implemented redundant enterprise site-to-site IPSEC VPN network infrastructure using routing protocols, GRE Tunnels, Certificate Authority and Cisco Routers. . Team member in the design and implementation of secured, resilient multi-layered campus network and Internet access using catalyst 6500 series Switches, BGP, PIX firewalls and Cisco Routers. . Designed and implemented secure, redundant, large-scale enterprise remote access IPSEC VPN solution using multiple Cisco VPN 3030 Concentrators, Cisco 1710 Routers, Cisco Easy VPN hardware clients and Cisco Unity clients.Coca-Cola Hellenic Bottling Company Dublin/Republic of Ireland Aug 1998 - May 2002Systems Support Engineer . Lead Engineer that upgraded Coca-Cola Hellenic Bottler's backbone Wide Area Network. This involved migration from IGRP to EIGRP, changing from lease line using HDLC to Frame-relay and IP re-addressing to support VLSM. . Lead Engineer involved in the Design and implementation of a Backbone network that used Cisco IGX series of WAN switches, 7206 and 2600 series routers. Supported the backbone network to carry data and voice traffic. Provided on-the-job training for client engineers to support the network. . Lead Engineer in the design and implementation of various multi-home BPG Internet connections for various e-commerce sites. . Implemented various multi-layered, switched LAN solutions using Cisco ranges of Catalyst Switches. . Lead Engineer in the design and Implementation of various Wide Area Network solutions. .REFERENCES . Available upon request |
