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Click here or scroll down to respond to this candidate Candidate's Name
Winston, Georgia Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Professional Summary
Well-organized and detail oriented professional with experience reviewing financial documents while
staying within budget restraints. Capable of accurately managing employees with day to day activities
and responsibilities. Self-motivated learner with ability to quickly upgrade skills for greater
productivity on the job. Demonstrated cooperation, versatility, and dependability which contributes to
successful team outcomes. Passion for efficiency while continuously looking to improve and update all
aspects of practice management. Seasoned Office Manager offering leadership experience in
administrative positions. Well-versed in industry practices and procedures. Top-notch management
abilities in financial, personnel and clerical areas.
Skills
Proficient with Microsoft Office Suite Quickbooks
Month End and Year End Closing Problem solving
Data collection Multi tasking
Budget analysis Deadline Management
Account Reconciliation Staff Training and Development
Office Administration Credit and collections
Work History
Business Office Manager and Billing Specialist, 11/2018 to Current
West Georgia Cardiology Associates
Directly responsible for maintaining all aspects of maintaining budget by analyzing all financial
data accurately and comparing previous year's performances to verify we are meeting and
exceeding profit margins, balancing current budget while assuring to not have surplus in
expenditures
Accurately billing medical claims to insurance and following up with patients on outstanding
balances due
Myself and my staff are directly responsible for billing over 8 million dollars in claims annually
Maintain and create spreadsheets to accurately organize all financial data for reporting purposes
Appropriately hire and train staff while partnering in payroll maintenance
Daily follow up with patients on outstanding balances and concerns over balances over due
Coordinating healthy working relationships with other departments to maintain proper business
practices
Meet with and outside venders on various projects for our sister non profit organization The
Rouse Foundation
Formulate a plan for future expansion project while continuing to stay within budget
Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice
processing.
Responsible for handling and resolving customer complaints relating all aspects of the practice
Epic certified in Professional Billing with more one year experience.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues
professionally.
Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Billing Account Coordinator, 06/2017 to 11/2018
InHealth Professional Services
Worked with new clients to maintain clients needs and wants with emphasis on best business
practices and revenue return
Worked directly with upper management on new and updated policies to maximize all practices in
efficiency
Directly responsible for a team of billing and client relations associates with training, scheduling
and practice compliance.
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a
collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines
were adhered to.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns
professionally.
Tracked records, filed documents and maintained communication between clients to manage office
activities.
Vision Therapy Administrator, 10/2015 to 06/2017
Advanced Vision Therapy
Responsible for all aspects of patient care regarding therapy and home support activities as well as
coordinating care with Arbor Place Eye Care
Created the business plan and financial structure while coordinated all billing and timely
processing of payments and collections on all Vision Therapy Patient accounts
Worked directly with Dr Jennifer Wilcox on all patient needs and execute accordingly to Dr's
orders
Organized workflow and delegated tasks effectively to ensure timely project completion without
compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing
waste and unnecessary spending.
Responsible for all scheduling of patients and coordinate timely check-ups performed by the Dr.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required
by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Billing Manager, 09/2014 to 06/2017
Arbor Place Eye Care
Created new policies focusing efficiency and maximum profitability while maintaining healthy
staff relations
Responsible for hiring and training staff while maintaining HIPPA compliance in all aspects of the
practice
Worked closely with Dr's was also responsible for 35% revenue boost in first 6 months due to
policy changes directly related to budget review and customer and patient billing statement follow
up.
Reviewed billing problems, researched issues, and resolved concerns.
Worked with customers to develop payment plans and bring accounts current.
Developed strong relationships with insurance companies through effective communication and
negotiation skills, enhancing payment turnaround times.
Reduced denied claims through diligent review, correction, and resubmission of errors.
Billing Manager, DME, 11/2012 to 09/2014
InHealth Professional Services
Worked with new clients to maintain clients needs and wants with emphasis on best business
practices and revenue return
Worked directly with upper management on new and updated policies to maximize all practices in
efficiency
Directly responsible for a team of billing and client relations associates with training, scheduling
and practice compliance.
Reviewed billing problems, researched issues, and resolved concerns.
Managed monthly billing process to complete billings and returns to meet company revenue
recognition policies.
Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing
negative impacts on overall operations.
Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting
regular audits.
Administrative Assistant, 07/2009 to 08/2010
Crane Industry Services
Marketing for new clients
Appointment setter
Organize case information for expert witness testimony.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and
implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital
company information.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct
recipient.
Coordinated office supply inventory management, proactively ordering necessary items before
depletion to avoid workflow disruptions.
Scheduled office meetings and client appointments for staff teams.
Developed and updated spreadsheets and databases to track, analyze, and report on performance
and sales data.
Sales Executive, 03/2004 to 06/2009
Vendisys Marketing Group
Sales support, close working relationship with sales staff and clients
Lead generation
Appointment setter.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Negotiated and closed profitable sales contracts with new and existing customers to increase
loyalty and retention.
Directed sales support staff in administrative tasks to help sales reps close deals.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales
strategies.
Credit Department Manager, 05/1997 to 09/2003
Lowe's Home Improvement
Front end Manager, responsible for all front end staff (40 cashiers and front end loaders), training,
discipline and company compliance
Scheduling of up to 150 employees, payroll compliance
Cash register and cash room compliance, researching and explaining overages and shortages in
cash registers.
Negotiated favorable terms for the company during debt restructuring discussions, resulting in
reduced financial liability.
Reduced delinquency rates with proactive credit monitoring and risk analysis strategies.
Education
Associate of Science in Medical Billing and Insurance Coding: 08/2012
Herzing University - Madison, Wisconsin
Computers and Application Software
Medical Terminology
Medical Office Procedures
Medical Business Operations
Medical Billing / Insurance Procedures
Medical Coding Certificate
GPA: 3.42
Dean's List
References
Lori Startup, West Georgia Cardiology Associates, Nurse Practitioner, PHONE NUMBER AVAILABLE,
EMAIL AVAILABLE
Rodney Benefield, InHealth Professional Services, Director DME and Physician Billing Services,
PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
Debbie Dickinson, Instructional Dimensions, Owner/Trainer, PHONE NUMBER AVAILABLE, debbied@intructional-
dimensions.com
Cliff Dickinson, Crane Industry Services, CEO, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
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