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Click here or scroll down to respond to this candidate Candidate's Name
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Detail-oriented and accomplished professional with diversi ed years of experience in management, customer
service, marke ng, strategic planning with establishing rela onships, and customer support. Demonstrated
exper se in the development of sta ; training, coaching, and mentoring to op mize organiza onal produc vity.
Instrumental in managing pro ciently and courteously direc ng escalated issues as needed, concerning customer
requirements with coordina on of management team. Skilled in establishing trust and mutual respect, while
interac ng with customers. Pro cient in employing organiza onal skills to perform mul ple tasks within a short
me. Astute communicator, excellent team player; promote op mis c work environment, creates rewarding and
pro table outcomes.
AREAS OF EXPERTISE
Bi-lingual (English & Spanish Nego a on Skills Data Repor ng & Analysis
Fluent) Basic Italian Visual Merchandising Customer Care, Escala on &
Opera ons Management Process and Result Support
Marke ng & Strategic Planning Oriented Leadership Training & Mentoring
WORK EXPERIENCE
Customer Service General Manager
Junior s Restaurant
1515 Broadway W 45th St New York, NY 10036
2011 - 2020
Responsible for overseeing the overall opera ons of the restaurant business and
ensure sta complies with the company policy
Maintaining the safety and food quality to its high standards
Organizing schedules for the sta to ensure coverage to any an cipated volume of
customers for iden fying the busiest day of the week based on in and out and
received appointment from customers
Oversee and assist customers with all types of queries or concerns related to the
overall restaurant services
Handles and resolve any customer s complaints to drive reten on and customer
sa sfac on in accordance with the restaurant s vision and mission
Responsible for sales pro t
Oversee ordered items for sale and adjusted according to requirements to
accomplish inventory organiza on.
Designed and directed the en re event organiza on and catering planning for
monthly events to ensure streamlined management of event arrangements.
Conduct performance evalua on to employee and provide coaching for any areas
of opportunity that needs improvement
Opera ons Manager
Sassoon Salon
160 5th Avenue New York, NY 10010
2009 - 2011
Greet and welcoming walk-in clients, secure bookings and manage appointment
schedules
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Managing budgets, process transac ons internal and external (vendor suppliers)
and assist with sales and marke ng to boost sales revenue
Managing sta schedules and all front desk ac vi es including phone calls, and
emails
Responsible on reviewing reviews from customers and provide feedback and
training to sta if necessary to enhance and improve customer s experience
Handles con icts and client complaints and everything else that goes into the daily
opera on of which includes safety regula ons and compliance of the business
Visual Merchandising
Brandy Melville
519 Broadway New York, NY 10012
2007 - 2009
Responsible for planning and building displays that maximize impact on a day-to-
day basis.
Research current industry trends and remain on the cu ng edge of visual design
and merchandising
Par cipate in mee ngs with other departments within the store to determine areas
to be addressed and needs improvement
Communicate with marke ng team to establish strategies and design concepts for
seasonal product launches and displays
Travel to California to help other loca ons and ensure smooth grand opening
Visual Merchandising
TJ Maxx
3337 Golf Rd, Shokie, IL 60203
2006 - 2007
Evaluates customer buyers and trends to determine Mannequin Looks and e ec ve
visual presenta on methods to a ract and increase sales volume
Lead and de ne priori es in managing and ensuring that all oor sets, weekly
updates, special launches, and seasonal design implementa ons are executed
correctly for all global retail loca ons
Planning and organizing for se ng up of window & in-store display inside all
department stores & shops
Ensure seasonal merchandise are available at peak mes by communica ng with
company buyers
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