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Candidate's Name  Stamp|

Roatan, Bay Islands of Honduras | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE

PROFESSIONAL SUMMARY

Degree in Tourism with more than 5 years of experience in Customer Service Management and staff recruitment,
passionate about hospitality and focused on providing High level guest service, experience in Hotel Reservations
focused on the Hotel market

SKILLS

        Microsoft MS Office                                                         Multitasking
        Microsoft Opera                                                             Fast Learner
        Cepheus
        Fluent Spanish | Proficient English Level                                   Flexible and Adaptable
        Teamwork and Collaboration                                                  Effective planner
        Experience in Recruiting                                                    Shifts coordination
EDUCATION

Degree in Tourism
(UTH) Technological University of Honduras Roatan, Bay
Islands of Honduras

        Certification in professional ethics
        Certification resume and job interview
        Certification in leadership and decision-making
        2-nd Hand Certification in Human Resources Administration
.
PROFESSIONAL EXPERIENCE

Office Manager /Front Desk Manager                                                    Dec, 2008   Feb, 2017
West Bay Lodge Hotel & spa, Roatan, Bay Islands of Honduras

    Reservations Via Expedia, Booking.com website and Emails, Phone calls

    Recruiting, Coaching, counseling, and disciplining all the shift employee
    Payroll
    maintain high level of guest service
    Room supervision before arrivals and upon departures
    Running open tab for Guest
    Shifts Coordinator
    Airport & Ferry Shuttle Programmer
    Uniform Ordering
    Earn Trip adviser award #1 hotel in the Area for 7 years Consecutive




Junior Customer Service Supervisor                                                        Dec, 2020   Actual
Island Cable Tv, Roatan, Bay Island of Honduras

     Answered inquiries from customers in person, Emails and on phone
     Investigated and solved any customer concerns
     Accurately process financial transactions using computerized cash registers in a fast-paced environment
     Staff supervision, Training, Recruiting
     telephone advice to officers of other agencies
     supervisory visit to agencies with a scheduled work plan
     request for coverage studies and new Installations
     request for audits
     more

Reception Official                                                                  Jan, 2019   Oct, 2019
Paradise Beach Resort, Roatan, Bay Islands of Honduras

     Reservations Via Phone, Expedia, Booking.com Website, walk Inns
     Worked directly with travel agency to coordinate Groups for special Events
     Employed strong communication skills to help handle the department efficiently
     Run open tab for Guest,
     Check inn & out
     Process payment transactions, cash, Cc transfers Etc.


Housekeeping (H2B Experience)                                                       March, 2023   January, 2024
     Holiday Inn Vacations Rental at Clarksville GA (Georgia, United States)