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Click here or scroll down to respond to this candidateCandidate's Name
Broadview Heights, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly motivated professional with over 25 years of management experience in the restaurant and hospitality industry, looking to advance my career in a position where I can apply my knowledge and leadership skills to achieve company goals. Operations Management Labor Management Employee Training and Development Performance Management Scheduling; Proficient in Hotschedules. Inventory Management; Proficient in Crunchtime Guest Service and Satisfaction Interviewing and HiringWork ExperienceDistrict ManagerDunkin' Donuts (OM Group) - Cleveland, OHAugust 2023 to Present Reaching financial objectives with a weekly plan for sales goals Adhering to company policies Assisting in training team members. Addressing performance issues. Coaching other managers. Resolving customer concerns with the help of the General Manager Overseeing 3 Dunkin Donuts and helping to achieve sales, profit and labor goals. Hospitality Manager.Topgolf. - Independence, OHJanuary 2019 to August 2023Experience in Bay Host, Support, Golf Services and Bar Departments Coach and develop playmakers performance Energize and engage playmakers and players Promote player satisfaction and a positive atmosphere Beverage Inventory, ordering and receiving correct products Oversight of the bar department including managing beverage costs Retail Inventory, ordering, and receiving with focus on cost control Oversight of retail stocking and maintenance Prepare playmaker work schedules Manage labor costs within budget Uphold operating procedures, service and safety standards Manage playmakers and operations during live service Pre-shift checks at the start of each service Closing duties: daily sales reports, cash deposits, and cleanliness of venue Collaborate and meet regularly with team leads to communicate company and department updates, check progress on delegated tasks and ensure playmaker engagement General Manager.Burgers2Beer. - Solon, OhioJanuary 2016 to December 2019 Management of front and back of the house departments and staff Managed bar inventory, ordering and receiving Managed food, beverage and labor costs to achieve optimal profits Facilitated daily shift meetings and weekly department meetings Coordinated weekly schedules for front and back of the house employees Interviewed, hired and trained employees Managed guest relations and customer service Daily cash depositsKitchen Manager.The Winking Lizard Tavern. - Cleveland, OhioJanuary 2009 to December 2016 Managed back of the house staff and all operations during live service Interviewed, hired, and trained employees Completed and delivered regular performance evaluations Organized weekly schedule for staff Completed daily inventory checks and created bi-weekly inventory reports to properly manage food cost and budgeting Formulated daily and weekly sales and activities reports Communicated and placed orders directly with food service vendors Coordinated logistics for special events and promotions Training kitchen for newly hired kitchen managers General Manager.Tomaydo Tomahhdo. - Cleveland, OhioJanuary 2008 to December 2009 Managed food production and daily operations Hired and trained new staff Coordinated food orders with food service vendors Prepared employee schedule Completed nightly sales reports, closed employee drawers, and made daily bank deposits Coordinated catering orders for business accounts EducationSome College in Hospitality ManagementUniversity of Akron Main Campus - Akron, OHSkills Operations Management Inventory Management; Proficient in Crunchtime Employee Training and Development Guest Service and Satisfaction Scheduling; Proficient in Hotschedules. Interviewing and Hiring Labor Management Performance Management Hospitality Management Guest Relations Experience Leadership Customer service Mentoring Hospitality Interviewing Restaurant experience Operations management Kitchen management Guest relations Guest services Sales Supervising experience Succession planning Budgeting Training & development Windows Salesforce Cash handlingCertifications and LicensesServSafeCPR CertificationFood Handler Certification |
