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Strong customer service skills and excellent communication skills.Augusta, GA 30906EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am seeing employment with a company where I can use my many talents and skills to grow an expand as an employee of the company. My goal is to succeed in stimulating an challenging environment, and help to build the company while I experience new opportunities. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Service WriterPepboys - Augusta, GANovember 2023 to PresentBuild relationships withComputer SkillsProvide support and comprehensive product / service information to customers Customer Service AdvisorJiffy Lube - Augusta, GAJune 2023 to November 2023Interact with customers to handle and resolve complaints, process orders, and provide information about an organizations products and services.Parts Sales ManagerAutoZone - Augusta, GAFebruary 2020 to June 2023Assists the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Delivery SpecialistO'Reilly Auto Parts - Augusta, GAMay 2021 to January 2023Pick up transports and drops off various packages and handles reviewing all orders before and at the delivery ensure the orders are complete and the charges are correct except cash payments and also Maintenance on vehicles.Customer Service RepresentativeSprintFoods - Beech Island, SCOctober 2016 to February 2019Providing information bout products answering questions responding to some concerns an complaints answering the phone ensure satisfaction assist customer cashing out, collecting payment, making appropriate charge, assisting with lottery honoring coupons giving receipts, inventory. Personal Care Assistant {PCA}Coastal HealthCare - Augusta, GAAugust 2015 to October 201608/12/2015 -10/01/2016Assist with Daily living activities Bathing, grooming, dressing, paying bills, transportation, prepared meals, light housekeeping, companionship, compassion, follow care plans EducationHigh school diploma or GEDT.W Josey Comprehensive High School - Augusta, GAJanuary 1995 to May 1998Skills Meal Preparation Delivery Driver Experience Food Preparation Caregiving Sales Cash Handling Customer Service Cleaning Experience Senior Care Laundry Cooking Medication Administration Vital Signs Patient Care Home Care Dementia Care Cleaning Sales management Automotive service Automotive diagnostics Hospital Experience Memory Care Alzheimer's Care Sales management Sales Customer service Driving Cash register Forklift Cash handling Vital signs Hospital experience Supervising experience Cooking Management Senior care Retail sales Direct sales Store management Communication skills ConstructionLanguages Spanish - FluentCertifications and LicensesCPR,BLS, First Aid, AEDSeptember 2020 to September 2022Basic Life Support, or BLS, generally refers to the type of care that first-responders, healthcare providers and public safety professionals provide to anyone who is experiencing cardiac arrest, respiratory distress or an obstructed airway.Driver's LicenseMarch 2018 to April 2026Class C Drivers LicenseState Of GeorgiaNon-CDL Class CBLS CertificationFebruary 2023 to February 2024CPR CertificationFebruary 2024 to February 2026AssessmentsSales fit ProficientFebruary 2023Measures the traits that are important for success in sales positions Full results: ProficientCleaner fit ProficientApril 2023Measures the traits that are important for successful cleaners Full results: ProficientWarehouse safety ProficientOctober 2022Using safe practices in a warehouse settingFull results: ProficientCustomer focus & orientation ProficientJuly 2022Responding to customer situations with sensitivity Full results: ProficientRetail merchandising ProficientMarch 2024Planning, designing, building, and maintaining merchandise displays Full results: ProficientInside sales ProficientFebruary 2023Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientWork style: Reliability ProficientApril 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientMechanical knowledge ProficientMarch 2023Understanding and applying mechanical concepts and processes Full results: ProficientDelivery driver ProficientFebruary 2023Interpreting instructions or signs and solving problems Full results: ProficientVerbal communication ProficientAugust 2022Speaking clearly, correctly, and conciselyFull results: ProficientCall center customer service ProficientJune 2022Demonstrating customer service skills in a call center setting Full results: ProficientSales skills ProficientFebruary 2022Influencing and negotiating with customersFull results: ProficientWork motivation ProficientMay 2022Level of motivation and discipline applied toward work Full results: ProficientWork style: Reliability ProficientSeptember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWork style: Reliability ProficientMarch 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientRetail customer service ProficientJune 2022Responding to customer situations in a retail setting Full results: ProficientRetail customer service ProficientNovember 2023Responding to customer situations in a retail setting Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient February 2023Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientSales skills ProficientFebruary 2023Influencing and negotiating with customersFull results: ProficientCustomer service ProficientNovember 2023Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientJanuary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientManagement & leadership skills: Impact & influence Proficient February 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAutomotive maintenance ProficientMarch 2023Knowledge of vehicles, vehicle maintenance, and repairs Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |