| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateLHLADONNA HUDSONEMAIL AVAILABLE PHONE NUMBER AVAILABLE Red Oak, TX Street Address
Dedicated Court Clerk with over 5 years experience in case management for criminal, civil and trac courts from initial ling to nal disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills. Responsible Court Clerk successful at managing multiple projects while delivering quality service. Adept at performing court lings, answering phones and recording court proceedings with equipment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Oers skill with CRM systems paired with outstanding active listening and multitasking abilities.Legal DocumentsOce ManagementDocket PreparationPublic PolicyCourt ProceduresInbound and Outbound CallingCustomer SupportMS Oce ProciencyIssue and Complaint ResolutionVerbal and Written CommunicationOrder and Refund ProcessingProblem-SolvingCourteous with Strong Service MindsetResponding to Dicult CustomersOrder FulllmentEllis County Justice Of The Peace Ennis,TXCourt Clerk04/2018 - 02/2023Tracked cases and managed electronic and physical records, creating new case les, entering lings, hearings, trials and judgments and closing cases when complete.Received and submitted payments for fees and nes, accurately tracking amounts, issuing receipts and updating computer systems. Assembled paperwork and relevant les and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.Examined legal documents and assured adherence to laws and court procedures.Bocks Board Packaging Hutchins, TXCustomer Service Representative11/2008 - 03/2018Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Demonstrated excellent communication skills in resolving product and consumer complaints.Made outbound calls to obtain account information. Remained calm and professional in stressful circumstances and eectively diused tense situations.SummarySkillsExperienceConsulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered inbound calls, chats and emails to facilitate customer service. Ennis High School Ennis, TXHigh School Diploma05/1984Education and Training |
