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Click here or scroll down to respond to this candidatefEXPERIENCEFounder/Managing Director - (Oct 2023 present)Candidate's Name
Offering consulting and advisory services to global businesses spanning diverse industries, especially those looking to enter or expand within the US markets. Our aim is to improve their effectiveness and efficiency in all aspects of business strategy and execution. Principal Partner - (Aug 2022 present)Key Bridge CapitalServing small to medium-sized businesses (SMBs) across various industries in advisory services related to equity finance, M&A, strategic alliance, and market research, as well as consulting in areas on strategic planning, product development, digital transformation, operations management, process improvement, performance management, and customer experience related effort with key focus on data and applied analytics to drive scaled sustainable value. Key Deliverables: Consulted and positioned a Singapore based fintech startup on operational improvements and strategic alliance with a U.S. based financial services company for growth and synergy to capture more of the B2B cross border payment market Advised and supported a healthcare diagnostics company on strategic positioning and capital raising, with successful initial rounds of funding of $10MM Strategy Consulting Leader - (Oct 2017 Mar 2022) Wells Fargo Consumer & Small Business BankingDriving transformational strategic initiatives to improve controls, reduce cost-to-serve, and increase customer value across products, businesses, channels, and functions. Key Deliverables: Established customer journey mapping w/ key adverse events for improved processes/controls Changed service treatment strategies to reduce contact center expenses (improved FCR by 5%) Proposed performance management changes to reduce KPIs toward 3 indices Improved digital adoption by 10% w/ targeted analytical approaches on customer behavior Developed servicing strategy with HNW/Private Bank customers (improved NPS by 5%) Internal Consultant Executive - (Sep 2006 Oct 2017) JPMorgan Chase Consumer & Community BankingLeading transformational consulting teams with strategy & applied analytics to meet various business needs and help solve high profile strategic and operational challenges. Key Accomplishments: Modeled customer channel behavior or preference (impact on call center operations) Developed attrition management models for Credit Card Services Built customer-level fee assessment sensitivity models for Consumer Banking Designed analytical reporting platforms & metrics Key Measurable Outputs: Reduced full-service channel customers w/ annualized savings of $12MM Initiated process-improvement proposals to Claims Operations w/ annualized savings of $50MM Transformed fee servicing towards differentiated treatment w/ annualized savings of $180MM Reduced customer attrition in credit card businesses w/ annualized savings of $1MM Contract Management Consultant - (Aug 2004 Aug 2006) Oregon Department of RevenueProviding consulting services on various initiatives within the agencys business division to design and develop decision support systems for improved account receivable, revenue projection, budgetary outlays, and resource allocation decisions. Key Deliverables: Redesigned collection processes based on willingness/ability to pay with improved compliance Enhanced servicing strategies through outbound targeted communication Decreased receivables by over 30% in two years (from $3.8B to $2.6B) MOHAMED ZARRUGHTransformational Change Leader/ExecutiveWith over 25 years of extensive experience, I possess unique expertise in leading and supporting strategic transformational changes across diverse industries like government, technology, finance, and health care. Throughout my career, I have successfully undertaken projects in organizations of all sizes, from small and medium-sized enterprises to Fortune 500 companies. With a systematic, data-driven approach to assess processes, systems, and people enables me to create strategic frameworks with unwavering dedication to customer and client driven needs that enhance value propositions for sustainable outcomes. My track record showcases significant contributions in transforming strategies, operations, processes, digital presence, risk/control measures, performance metrics, employee experience, and customer lifetime value. These impactful contributions benefit businesses and consumers alike serving society as a whole. Contact:EMAIL AVAILABLEPHONE NUMBER AVAILABLEScottsdale, AZ USABusiness Skills:Leadership/Strategy Consulting/StrategicPlanning/Operations Management/ValueProposition Analysis/PerformanceManagement/Balanced Scorecard/ChangeManagement (CM)/Lean Management/AgileMethodology/Contact Center Operations/FirstContact Resolution (FCR)/ProcessImprovement/Business Process Automation(BPA)/Product Development/DigitalTransformation/Enterprise ProcessMapping/Customer JourneyMapping/Customer Experience/Net PromoterSystem Design (NPS)/Customer ServiceDesign/Customer Lifetime Value &Retention/Quality Assurance/StatisticalProcess Control/Lean Six Sigma/TotalQuality Management (TQM)/KanbanWorkflow Management/RiskManagement/KnowledgeManagement/Customer RelationshipManagement (CRM)/Enterprise ResourcePlanning (ERP)/Analytical MethodDevelopment/Operations Research/SystematicProcess Improvement/Analytical ModelDevelopment/Key Performance Indicators(KPI) Development/Metric & DashboardDesignTechnical Skills:Big Data Development(Hadoop)/SQL/Teradata Suite of Products/MSServer/MS Power BI/GoogleAnalytics/Google BigQuery/IBM SPSSStatistics/Excel Solver Modeling/Excel-basedAdd-Ins (XLSTAT, NumXL)Education:Oregon State UniversityMaster of Business Administration (MBA)Bachelor of Science in Industrial EngineeringUniversity of OregonBachelor of Science in MathematicsStudent-Athlete: Track & Field |
