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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Columbus, GASUMMARYDedicated professional with 10 years of experience in customer service and data handling roles seeking a Data Entry position. Skilled in processing transactions, managing records, and assisting with inquiries, demonstrating meticulous attention to detail. Proven ability to maintain high levels of accuracy and efficiency in fast-paced environments. WORK EXPERIENCESenturePSLF Application Processor Jul 2022 - Present Evaluate and verify eligibility of Public Service Loan Forgiveness (PSLF) applications in compliance with federal guidelines. Ensure accurate and timely processing of applications to facilitate borrowers' access to loan forgiveness benefits. Connexus Resource GroupCustomer Service Rep Jan 2023 - Apr 2024 Managed and resolved customer inquiries efficiently while maintaining high satisfaction levels, representing Connexus Resource Group with professionalism and providing exceptional service support. Senture KentuckyAdvisor II Jan 2022 - May 2022 Provided comprehensive support and guidance to borrowers on student loan repayment options, ensuring clarity and understanding of financial commitments. Facilitated issue resolution and customer satisfaction by effectively addressing inquiries and concerns related to student loan accounts.Chime Columbus, GAChat Customer Service Representative Dec 2021 - Jul 2022 Provided comprehensive support for a range of accounting inquiries, ensuring customer satisfaction through instant chat communication. Resolved financial and transactional issues, delivering clear and concise assistance in a high-volume, digital environment.TSYS Columbus, GACSR 1 Jan 2018 - Dec 2021 Provided customer support for credit card inquiries and online account access, ensuring client satisfaction and service excellence. Resolved technical and account-related issues promptly, maintaining high-quality communication and problem-solving skills.EDUCATIONUniversity of PhoenixAssociates of Arts in Accounting, AccountingPhoenix, AZDec 2007CERTIFICATIONSFiling & organization Jun 2019Customer service Apr 2021Call center customer service Apr 2021SKILLSCustomer Service  Library Services  Accounting  Typing  Live Chat  General Ledger Accounting  Communication Skills  Excel  Outlook)  proficiency in Microsoft Office (Word  attention to detail  communication  teamwork