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Click here or scroll down to respond to this candidateCandidate's Name
Nashville, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWWW: Bold ProfileSUMMARYResourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. EXPERIENCEWAKEMED HEALTH AND HOSPITAL GARNER EDRaleigh, NCSupervisor Educator 08/2019 to 10/2024 Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Tracked progress on projects and provided timely feedback to staff members. Resolved customer complaints in a timely manner while ensuring customer satisfaction.WAKEMED HEALTH AND HOSPITAL NORTH EDRaleigh, NCRN, Emergency Department 05/2017 to 08/2019 Assessed, monitored, and evaluated patient conditions to determine necessary interventions. Provided primary care for patients in the Emergency Department. Administered medications and treatments as prescribed by physicians. Performed diagnostic tests such as EKGs and blood draws. Educated patients on their diagnosis and treatment plans. Collaborated with multidisciplinary teams to coordinate patient care plans. Responded to codes and other emergency situations in a timely manner. Conducted triage assessments of incoming patients to prioritize care needs. Documented medical histories, physical exams, test results, diagnoses, treatments, and progress notes in electronic health records.NASH GENERAL HOSPITALRocky Mount, NCDirector of Nursing Emergency Department 12/2015 to 05/2017 Developed and implemented nursing policies, procedures, and protocols to ensure patient safety. Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner. Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation. Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary. Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines. Collaborated with physicians and other healthcare providers to coordinate patient care plans. Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis. Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed. Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards. Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate. Maintained accurate records of staff certifications, licensure, continuing education credits. Created reports summarizing patient outcomes based on data collected from various sources. Organized educational programs for nurses such as seminars, lectures, workshops. Served as a mentor for new nurses providing support during their transition into the organization. Facilitated communication between departments within the hospital setting to improve efficiency. Resolved conflicts among staff members in a professional manner while maintaining positive working relationships. Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team. Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift. Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members. Analyzed trends in patient care activities such as medication errors or falls within the facility. Advised physicians on best practices related to prescribing medications or treatments for patients under their care. Assessed competency of clinical staff to promote quality, continuity and safety. Implemented and directed clinical services and operations to deliver competent, quality care. Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures. Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.WAKEMED HEALTH AND HOSPITAL BRIER CREEK EDRaleigh, NCNursing Unit Manager 10/2011 to 05/2017 Worked to design a new Emergency Department. Monitored construction. Developed and implemented nursing unit policies, procedures, and standards of care. Assessed patient needs and developed individualized care plans to meet those needs. Provided direct patient care on a regular basis as needed. Supervised staff members in the delivery of quality nursing care. Maintained accurate documentation of patient assessments, treatments, medications. Coordinated with other departments for admission and discharge planning activities. Monitored nursing staff performance to ensure compliance with hospital policies and procedures. Promoted positive relationships between patients and families and healthcare team members. Ensured adequate staffing levels by recruiting, interviewing, hiring, orienting new employees. Conducted annual performance evaluations for all staff members under my supervision. Participated in interdisciplinary meetings to discuss patient outcomes and plan of care changes or updates. Investigated incidents and accidents related to patient safety issues; identified root causes; reported findings; proposed corrective actions. Adhered to established protocols for infection control measures within the unit. Implemented strategies to promote evidence-based practice initiatives throughout the unit. Collaborated with multidisciplinary teams to develop educational programs for staff members. Reviewed medical records for accuracy prior to submission for reimbursement purposes. Analyzed data from quality improvement reports; identified opportunities for improvement; implemented action plans accordingly. Assisted in budget preparation; monitored expenditures on a monthly basis; worked closely with finance department personnel. Attended professional development conferences, workshops, seminars related to nursing management topics. Provided mentorship and guidance to new managers in order to facilitate their transition into their roles. Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information. Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home. WAKEMED HEALTH AND HOSPITAL NORTH EMERGENCY DEPART Raleigh, NCNursing Supervisor Educator 05/2005 to 10/2011 Developed and implemented nursing policies and procedures to ensure quality patient care. Provided staff education and training on new equipment, techniques, and processes. Conducted performance reviews of nursing staff members to identify areas for improvement. Monitored patient progress to ensure compliance with established standards of care. Resolved conflicts among medical staff in a professional manner. Assisted in the recruitment and selection of qualified nursing personnel. efficiency. Collaborated with multidisciplinary teams to coordinate services for high-risk patients. Performed regular rounds throughout the facility to observe performance of assigned staff members. Provided guidance and mentorship to newly hired nurses or those transitioning into a new role. Investigated complaints from patients regarding their care experience. Oversaw implementation of infection control protocols within the Coordinated scheduling of staff to meet departmental needs. Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties. Participated in interdisciplinary team meetings to discuss treatment plans for patients. Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues. Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data. Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action. Ensured that all nursing personnel are familiar with hospital policies and regulations. Advised nursing managers on strategies for improving operational unit or facility. Implemented evidence-based practice initiatives into daily operations. Analyzed data collected from surveys related to patient satisfaction scores. Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards. Provided patients with direct nursing care during periods of department short-staffing. Trained other nurses on patient care and daily tasks, supporting growth and professional development. Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions. Called upon staff members to discuss patient care and treatment. Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care. Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care. Enforced disease prevention protocols among staff members, patients and visitors. Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions. Answered questions and addressed concerns from employees promptly through email, phone and in person. Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient. Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff. Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services. Coordinated and led in-services to facilitate nursing leadership development and career growth. Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate. Established expectations for student behavior while maintaining an atmosphere of mutual respect. Attended professional development workshops and seminars to stay abreast of new trends in education. Adapted instructional methods according to the changing needs of the school district. Planned classroom activities to enable students to work independently, in small groups and in large groups. Prepared and graded subject tests for students.WAKEMED HEALTH AND HOSPITALRaleigh, NCRN, Critical Care Transport 03/2001 to 05/2005 Assessed patient health and developed individualized care plans accordingly. Provided direct nursing care to patients, including administering medications, wound care, and IV therapy. Educated patients on health maintenance, disease prevention, and treatment options. Performed physical examinations and assessments of patients' medical histories. Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight. Collaborated with physicians in developing patient-specific treatment plans. Assisted doctors during medical procedures. Responded quickly to life-threatening situations by providing appropriate interventions. Ensured compliance with infection control policies and procedures. Maintained accurate documentation of patient records in accordance with HIPAA regulations. Managed complex cases involving multiple diagnoses or treatments. Provided emotional support to families facing difficult decisions about a loved one's care. Identified potential safety hazards in the environment or among patients' behaviors. Participated in community outreach programs aimed at promoting healthy lifestyles among vulnerable populations. Attended continuing education courses to stay up-to-date on current trends in nursing practice. Administered medications and treatments, monitoring patients for reactions and side effects. Adhered to infection control procedures to facilitate safe, clean patient environment. Maintained thorough, accurate and confidential documentation in electronic medical records. Recorded patient condition, vital signs, recovery progress and medication side effects. Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team. Administered medications, tracked dosages and documented patient conditions. Monitored and managed various treatment and care interventions. Advocated for patients by supporting and respecting basic rights, values and beliefs. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions. Administered oral, IV and intra-muscular medications and monitored patient reactions. Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches. NASH GENERAL HOSPITALRocky Mount, NCRN, Emergency Department 02/1997 to 05/2005 Assessed, monitored, and evaluated patient conditions to determine necessary interventions. Provided primary care for patients in the Emergency Department. Administered medications and treatments as prescribed by physicians. Performed diagnostic tests such as EKGs and blood draws. Educated patients on their diagnosis and treatment plans. Collaborated with multidisciplinary teams to coordinate patient care plans. Responded to codes and other emergency situations in a timely manner. Conducted triage assessments of incoming patients to prioritize care needs. Documented medical histories, physical exams, test results, diagnoses, treatments, and progress notes in electronic health records. Ensured compliance with all hospital policies and procedures related to emergency services. Managed multiple tasks simultaneously while maintaining quality patient care standards. Identified potential risk factors or complications during treatment of emergent cases. Monitored vital signs including temperature, pulse rate, respiration rate, blood pressure, oxygen saturation levels. Provided emotional support and reassurance to family members of critically ill patients. Coordinated transfers of critically ill patients from the Emergency Department to higher level facilities. Participated in ongoing educational activities to maintain current knowledge of best practices. Assisted physicians with procedures such as intubations or central line insertions. Triaged and treated high-volume caseload in busy emergency room setting. Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures. Maintained open and clear communication with physicians to coordinate effective patient care. Administered critical IV medications to stabilize patients for assessment and treatment. Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds. Trained other nurses on patient care and daily tasks, supporting growth and professional development. Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions. Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues. Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Interpreted and evaluated diagnostic tests to identify and assess patient's condition. Stocked clinical workstations and procedure rooms with necessary supplies. Administered local, inhalation or intravenous anesthetics to patients undergoing procedures. Conducted specified laboratory tests to help detect conditions and determine diagnosis. EDUCATION AND TRAININGMASTER OF SCIENCE: HEALTH CARE ADMINISTRATION 12/2006 University of St. Francis, Joliet, ILBACHELOR OF SCIENCE: NURSING 12/1996East Carolina University, Greenville, NC ENCP TNCCACTIVITIES AND HONORS Helped implement EMT-P program in Scotland Neck NC 1989 Worked with EMS while at Nash General Health Care with Education WakeMed Circle of Excellent 2008 WakeMed Circle of Excellent |
