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Click here or scroll down to respond to this candidateCandidate's Name
Harker Heights, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYGoal-oriented travel coordinator successful at operating in fast-paced, high-volume environments to handle the needs of more than 500 monthly travelers.Well-versed in coordinating simultaneous tasks with strong attention to detailand focus on quality. Customer Service Representative bringing top-notch skillsin oral and written communication, active listening and analytical problem-solving skills.Enhances customer experiences by employing service-oriented behaviors,understanding customer desires and providing customized solutions to buildloyalty. Strong leader and problem-solver dedicated to streamlining operations todecrease costs and promote organizational efficiency. Uses independentdecision-making skills and sound judgment to positively impact companysuccess. Takes calls from customers answering questions or addressing anyconcerns they may have Managing large amounts of inbound and outbound callsin a timely manner.SKILLSTravel Arrangement Coordination Travel Knowledge Business RelationshipManagement Employee Evaluation Logistics Support Critical Thinking ClientNeeds Assessment Client Networking Assignment of Benefits RelationshipManagement Travel Bookings Processes Transportation MethodsWORK HISTORY08/2001 to 02/2016Beneficiary, Travel Coordinator Temple Veterans AdministrationTemple, TX 76502Consulted with internal and external clients to assess travel requirements,document needs and discuss options. Reviewed, input and paid invoices fortravel-related services. Maintained thorough and accurate records oftransactions. Resolved customer inquiries and complaints from multiple channelswith moderate supervision. Complied with company standards while preparinginternal, informal and official documentation. Notified traveling personnel ofconstraints such as luggage limits and insurance requirements. Contributedideas, decision-making skills and good judgment to achieve objectives. Identifiedand initiated problem resolution by updating and delegating actions toteammates or leadership.3/1997 to 6/2001Liveops Remote Call Center.Harker heights Tx. 76548Call center, includes the following responsibilities. Answering incoming calls andemails from customers. Providing information, resolving problems, and escalatingissues as needed. Selling products and placing orders in the computer system.Researching and using available resources to handle customer inquiries andcomplaints. Providing personalized and courteous customer service, responsiblefor keeping records of information received in conversations and log it into thecall center database.4/1979 to 4/1983United States Army,36C Wire System Installer/Switchboard operator.Installs, operates and performs operator and organizational maintenance on wireand cable systems and auxiliary equipment; employs line route maps, circuitdiagrams, overlays and understands symbols to install, recover and rehabilitatesurface, aerial and buried cable lines and distribution equipment; clears andmaintains rights of way; climbs poles and assists in the construction of tacticalcable/wire and pole lines; operates manual and motorized cable constructionequipment and motor vehicles as required; performs operator and organizationalmaintenance on cable lines containing repeaters, restorers, voltage protectivedevices, telephones, test stations and telephone substation equipment; performstests on cable communications systems to insure quality; tests faulty circuits todetect and locate line troubles; performs operator maintenance on assignedequipment; installs, operates, maintains and supervises wire and cablecommunication systems and auxiliary equipmentInstalls, connects, operates and performs operator maintenance on the multi-cordcommon-battery manual, semi-automatic and automatic telephone-switchboardsand auxiliary equipment; assists in the emplacement of mobile switch-boards;performs related administrative functions in telephone central office; employsoperator procedures to obtain caller's request and makes necessary connections,places long distance calls and monitors circuits to assure completion of callsthrough successive exchanges; makes circuit checks to ascertain properfunctioning of circuits; reads traffic and cabling diagrams, responds rapidly andresourcefully to high priority and emergency requests.EDUCATION4/1979 to 6/1979Wire system installer school06/1977High School DiplomaBrentwood High School ?Brentwood, Ny 11717 |
