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Click here or scroll down to respond to this candidateCandidate's Name
Street Address : ( PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILE SUMMARYDetail-oriented and experienced System Administrator with a proven track record of effectively managing complex IT infrastructures. Proficient in both Windows and Linux environments, with expertise in network administration, server configuration, and security implementation. Skilled in virtualizat8wion technologies, scripting languages, and automation tools to streamline processes and enhance system performance. Strong troubleshooting abilities coupled with a proactive approach to identify and resolve issues promptly, ensuring minimal downtime and optimal system functionality. Adept at collaborating with cross-functional teams to deliver innovative solutions that align with organizational goals. Seeking to leverage technical expertise and problem-solving skills to contribute to the success of a dynamic IT team.CORE COMPETENCIES Installation & Configuration Troubleshooting System Administration Technical Support Project Management Communication Leadership Problem Resolution Customer Satisfaction Team Building Maintenance DocumentationTECHNICAL SKILLS Proficient in administering Windows Server environments (2008/2012/2016/2019) and Linux distributions (Red Hat, CentOS, Ubuntu). Skilled in configuring and managing virtualization platforms such as VMware vSphere and Microsoft Hyper-V. Experience with cloud computing platforms like Amazon Web Services (AWS) and Microsoft Azure. Strong understanding of networking principles including TCP/IP, DNS, DHCP, VLANs, routing, and firewall management. Proficiency in scripting languages such as PowerShell, for automation and task scheduling. Familiarity with configuration management tools such as SCCM, CFEngine and Chef. Knowledgeable in implementing and maintaining security measures including firewalls, intrusion detection systems, and access controls. Experience in backup and disaster recovery strategies, including regular backups, replication, and fail over configurations. Proficient in monitoring and performance tuning tools like Path Insight, Prognosis, or SolarWinds. Skilled in managing user accounts, permissions, and group policies in Active Directory and LDAP environments. Familiarity with database administration tasks such as installation, configuration, and maintenance of MySQL, PostgreSQL, or Microsoft SQL Server. Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues efficiently.PROFESSIONAL EXPERIENCEWinter Park Resorts - Apr 2023-Dec 2023IT Operations Manager Hired and trained staff, resulting in a 90% reduction in ticketing queue and backlog. Directed seasonal transition teams, guaranteeing seamless operations during peak periods. Developed policies and procedures tailored to remote workers at the central reservation office, resulting in a 95% reduction in ticket creation. Integrated Research - Mar 2017-Aug 2022Senior Solution Architect Deployed system monitoring software within client environments and collaborated with IT Operations team to onboard all devices, encompassing UC, Network, Infrastructure, and Payments environments. Provided comprehensive technical training to clients' IT Operations teams, empowering them with the expertise to utilize Prognosis and Path Insight effectively for optimizing and troubleshooting internal systems. Developed comprehensive documentation of clients' technical environments to ensure project completion and secure customer sign-off.Integrated Research - Apr 2011-Mar 2017System Administrator Implemented scalable systems that enhanced business growth and maintained an average availability of 99.7% up time. Restructured employee asset images and inventory management, enhancing process documentation and reducing client support tickets by 60%. Diagnosed and resolved hardware and software issues, including operating system troubleshooting, software compatibility, and network connectivity problems. Quiznos Mar 2010- April 2011Tier II Systems Administrator Provided high-quality remote and desktop support for internal Quiznos employees. Troubleshot network components, including Dell workstations and laptops, printers, hubs, switches, routers, projectors, and connectivity issues. Managed and processed new accounts and IT services, coordinating setup activities for new employees. Managed and maintained users in Active Directory, including passwords and email accounts. Actively supported Polycom conferencing phones.EDUCATION Associate Degree, Computer Networking Westwood College of Technology, Denver, CO CERTIFICATION & AWARDS Network+ N10-003 Innovation Award 2013 Customer Service Award 2016 Innovation Award - 2022 |
