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Title Customer Service Representative - Work From Home
Target Location US-NY-Buffalo
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Westland PKWY Cheektowaga NY     	  	    PHONE NUMBER AVAILABLE | EMAIL AVAILABLEObjective:Seeking a position in the health field learning more ways to promote good health and safety; increases the chances of better lives of many people that look to healthcare workers for support and resolve health obligations/problems.
Also seeking opportunity to build skill increasing great experiences for people in customer service.
Education:Buffalo State College               						 2016 -20211300 Elmwood Avenue Buffalo, NYCheektowaga Central High School            					2012 - 2016Union RoadCheektowaga, New York 14225Graduation date: June 26, 2016Harkness Career and Technical Center         				 2014-2016Health Careers and Basic Nursing99 Aero Drive
Cheektowaga, New York 14225Licenses and Certifications:
CPR/First Aid/ AED
Expiration:SCIPExpiration:Work Experience:Horizon Health Services   06/18/2021                                             Buffalo NY      Perform hourly building rounds to ensure patient safety      Complete room searches throughout the facility      Administer toxicology screenings      Supervise wellness and family group activities       Performing admission services      Performing property, gown, touchless and facility searches to ensure safety and prevention of contraband on property.
      Conducting Tobacco Harm Reduction (THR) Program      Effective communication with the facility treatment team through email, end of shift huddle as well as face to face communication.
Baker Victory Services      03/27/2019-04/25/2024	Lackawanna, NY
Residential Manager of Intensive Treatment Program
The Intensive Treatment Program (ITP) will include working with adolescents, typically 12   18 years old that are diagnosed on the Autism spectrum with mental health concerns and developmental or intellectual disabilities.  The Residential Manager for the ITP functions in a leadership capacity, focusing upon staff development and service delivery to children and their families.  The Residential Manager is responsible for overseeing the operation of their assigned site(s).  They directly supervise, coach and mentor Behavior Technicians to ensure that the highest possible quality of life and personal achievement can be obtained.BST- Fostering Miracles by preparing to embody safety, supporting and empowering treatment for individuals under the offices of OMH and OPWDD.
      Using ABA based learning to assist kids ages 12-18 with dual diagnosis of a disability and mental health cope with their behaviors or aggression.      Providing a safe/calming environment with readily available equipment coping with any feelings of ex.  Anger, anxiety, feelings of being overwhelmed or overstimulated and so much more      Provide a safe therapeutic environment in a manner that is equitable and culturally responsive      Utilize data to guide service delivery and evaluate such services by providing ongoing feedback      Completing daily information giving an update on daily behaviors, tracking data using frequency, duration, tracking every 15 to 30 min etc., as well as task analysis.      Provide crisis intervention utilizing SCIP (Strategies for Crisis Intervention & Prevention) in order to safely deescalate individual crisis and minimize need for supine restraintsPeople s Inc							 	Bowmansville, New York
DSP- Working to care for and enhance the lives of the disabled.  As a company we build skills to cope with different conditions and work to make each situation better day to day.  This is our mission, along with promoting their independence, as well as allowing them to experience more of being in the community with others.Career Skills:Possesses good nursing skills (G-Tube Feeding, administering medications, giving showers, and ADL that require assistance with personal care etc..).Clinicals at Beechwood Skilled Nursing Facility         			 Spring 2016Lancaster, New York 14227      Assisting patients with showering and dressing      Cleaning patient s wounds      Feeding various meals to different patientsTed s Hot Dogs in Cheektowaga NY        			 	  08/02/15-05/05-11-2016Team MemberTend to customers
Make Food to the satisfaction of the customersBuffalo Urban League            				Summer of 2015, 2016, & 2017
Student
      Organized a Career Fair      Practiced skills to promote professionalism
      Networked with many different Incorporations to support our events as well as making connections to open up job opportunitiesDenny s								Cheektowaga, New YorkHost/Server- Ensure the comfortability and satisfaction of the customerMake sure that all food was made at the satisfaction of the customer
Always keep a positive attitude and great energyHigh School Skills at Harkness Career Center      Teamwork (Held debates, clinical practice,)      Basic nursing skills (21 CNA skills).      Care plansdictation and medical terminology cards.      Basic pharmacology      Clinical at Beechwood SNF, ECMC, and a 20 hour internship      Working to enhance the lives of the disabled, promote their independence, as well as allowing them to experience more of being in the community with othersReferences available upon request Pathophysiology papers

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