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Click here or scroll down to respond to this candidate..Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Sarasota, Florida Street Address
SummaryI am an adaptive, strong, and dependable person capable of working under pressure, and always willing to help.SkillsFacility SecurityNon-violent interventionSurveillanceObservationPersonnel SupervisionFirst Aid TrainingStress ToleranceWeapons trainingPhysical FitnessStrategic planning and organizationID VerificationPayment CollectionDrawer balancing and daily reconciliation.Product RecommendationsCash HandlingPayment ProcessingCustomer AssistanceCustomer ServiceTask PrioritizationOrganizationProject PlanningAnalytical ThinkingMultitaskingQuality AssuranceTeamwork and CollaborationFlexible and AdaptableAnalytical and Critical ThinkingVerbal CommunicationExcellent CommunicationCalm Under PressureFirst Aid/CPRExperienceDOC Dover, DECorrectional Officer10/2020 - 05/2024Inspected and conducted random searches of communal areas.Observed personnel behavior to prevent crime.Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly personnel.Detected potential threats and quickly defused conflicts.Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.Maintained clear and open communications with facility areas to support safe operations.Informed personnel and visitors of rules, safety and security procedures and responsibilities.Applied non-violent response tools and physical restraint during problematic situations.Scientific Games Dover, DEField Service Technician06/2017 - 10/2020Performed on-site installation, routine maintenance, and repairs to systems equipment.Drove and maintained company vehicle, keeping in peak condition.Delivered outstanding customer service on field visits to meet corporate guidelines.Trained customers on equipment after installation.Observed field safety protocols to prevent injuries and accidents.Minimized customer callbacks and equipment failure by reviewing job upon completion.Calibrated instruments, controls, and equipment to evaluate function and evaluate performance.Maintained equipment performance by cleaning and lubricating components.Inspected drives, motors, and belts to complete comprehensive maintenance.Diagnosed and repaired mechanical issues according to industry standards.Performed annual and preventive system service maintenance.Communicated with vendors, upper management, and peers.Operated hand tools and power equipment according to corporate safety procedures.Collaborated with team members to assess equipment performance needs.Mentored and trained new employees on processes, flow, and safety procedures.Explained and demonstrated equipment operations to customer.Explained and recommended service options to customers and detailed costs.Handled telephone support calls to determine issues and provide solutions.Completed all necessary paperwork for service calls in a timely manner.Food Lion Dover, DECashier01/2014 - 07/2017Accepted cash and credit card payments, issued receipts, and provided change.Operated cash register or POS system to receive payment by cash, check and credit card.Collected payments and provided accurate change.Helped customers find specific products, answered questions, and offered product advice.Answered customer questions and provided store information.Delivered high level of customer service to patrons using active listening and engagement skills.Worked closely with front-end staff to assist customers.Trained new team members in cash register operation, stock procedures, and customer services.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Processed sales transactions to prevent long customer wait times.Learned roles of other departments to provide coverage and keep store operational.Preserved appearance of store by arranging and replenishing displays and merchandise racks.Helped with purchases and signed customers up for rewards program.Scanned merchandise using point-of-sale system for accurate purchase totals.Discounted purchases by scanning and redeeming coupons.Used suggestive selling techniques to promote add-on sales.Verified customer age requirement for alcohol or tobacco purchases.Servpro Dover, DECleaning and Equipment Technician08/2016 - 05/2017Cleaned and sanitized all working areas.Disinfected main work areas, door handles, telephones and other frequently touched surfaces.Checked inventory and cleaning supplies weekly and ordered replacements when necessary.Responded quickly to spills to prevent slipping and clean messes to prevent staining or damage to flooring or furnishings.Followed safety protocols while using hazardous chemicals.Education and TrainingDelaware Technical Community College DoverAssociate of Science in Criminal Justice06/2021AccomplishmentsOutstanding Graduate award for Criminal JusticeActivities and HonorsShoppingTravelingGymEnjoy time with family.Watching tvHanging with my animals. |
