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Candidate's Name
Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer ObjectiveSteadfast customer service professional coupled with extensive management experience. Consistently achieve record high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.Employment History1-800 Hansons, Troy, MI 04/2009- May 5/2021Command Center Dispatch ManagerDuties include:Handle all customer calls and complaintsContact new customers for appointment set up and confirmations messages via email or phone conferences.Work directly with the general manager and sales representative to set up crew installations.Quality inspectorProvided professional customer service.Commercial 1st Roofing, Saint Clair Shores, MI 09/2005-3/2009 Office ManagerDuties include:Handle all customer calls and complaints.Create schedules for staff.Contact new customers for appointment set up and confirmations messages via email or phone conferences.Type memorandum for owners.Provide professional customer service.Areas of ExpertiseProfessional ManagementComplaint ResolutionProgress MonitoringTeam BuildingMicrosoft work & ExcelDate EntryFacilitator/TrainerSchedulerEducation & TrainingFace AcademyOverall G.P.A.  3.9Reference Available Upon Request