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Click here or scroll down to respond to this candidate CHARLES D AMOREConway, SC Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLEOPERATIONS MANAGERWarehouse | Supply Chain | DeliveryPROFESSIONAL SUMMARY Strategic and results-driven leader with expertise in supply chain management and warehouse operations, including management of couriers, fleet, small package, and LTL. Proven success in increasing performance, reducing costs, enhancing efficiency, and improving P&L while implementing continuous improvements and executing innovative strategies. Strong experience in project management for startup locations, new location research, and location consolidation. Excellent communicator, adept at collaborating with cross-functional teams and supplier to achieve organizational vision and goals.AREAS OF EXPERTISESupply Chain Management | Strategic Planning | Lean Distribution | Quality Control | Data Management | ForecastingInventory Control | Project Management | Customer Service | Budgeting | Contingency Planning | Building ManagementRoute Planning | Delivery Design & Operations | Change Management | Process Improvement | Operational EfficiencyWORK EXPERIENCERegional Delivery Operations Manager Mar 2017 July 2023
Staples Oversaw fleet and 3rd party operations in the Mid-Atlantic region, Mid-West, and Norh-East Which included couriers, fleet, Staples Dedicated Courier (SDC), small package, and LTL. Improved Delivery to Date Confirmed and reduced Cargo loss by collaborating with couriers. Managed $9M weekly, $174M YTD in sales, while maintaining an 8BP weekly Cargo loss or 9BP YTD. Spearheaded the Fort Meyers, Florida acquisition and implementation as a Conversion Team Partner. Served as point person for Courier for the Washington D.C. conversion team and for the On-Diversity team. Conducted accident investigations, including personal property damage.Northeast Regional Delivery Operations Manager Mar 2016 Mar 2017Staples Managed multiple 3rd party and fleet operations in Pennsylvania, Southern NJ, and Norther Delaware, including couriers, Staples fleet, small package, and LTL. Reduced both overtime and labor 25% by establishing an hourly throughput standard to enable informed business decisions within the Staples Fleet operation. Maintained continuous improvement and Environment Health and Safety while leading a team of managers. Decreased wasted throughout the delivery processes using lean techniques and created a facility-wide culture of continuous/sustainable improvement in collaboration with the Continuous Improvement team. Improved performance by utilizing SAP business Objects for evaluation performance metrics. Exceeded service expectations by identifying internal/external customer service requirements and establishing relationships to develop cost efficient strategies. Increased workforce engagement through frequent and effective communication with facility employees. Strategically managed financial goals, capital investment programs, budgets, and operating plans. Partnered with Human Resources on all employee relations and work culture improvements. Oversaw a multiple site PL for New Jersey and Pennsylvania market locations.Delivery Operation Manager, Southern NJ, Eastern PA, Northern DE Aug 2005 Mar 2016Staples Provided oversight and operations management of $325M in sales. Managed successful transition from Staples to Courier Operation for the South-Eastern PA, Southern NJ, and Northern DE markets. Ensured all Staples markets were properly serviced, and customer requirements achieved by partnering with 3rd party couriers. Participated in Corporate Express acquisition and transition while serving as Project Manager. Contributed to several new Fulfillment Center startups, including Kiva, pick to voice, pick to light, and pick to care in various fulfillment centers throughout the US. Implemented processes and procedures tailored for the Canadian market, specifically targeting Ontario and Quebec markets. Enhanced tracking by implementing new package tracking system in the US and Canadian markets. Decreased cargo loss and improved service by launching delivery operations in the NY/Metro market and a delivery mode transition in Northern California. Improved customer satisfaction while serving as operational liaison with the 3rd party delivery courier, Sales, and Management while creating bridges of communication.Operation Manager, Northern CA and Northeast Nov 1993 Aug 2005Staples Managed a 3 Shift Operation with 15 salaried, 20 team leaders and 300 nonunion associates. Managed multiple fulfilment centers up to 750,000SQF. Building Safety Coordinator - Experienced in DOT, and OSHA, audit processes. Collaborated with all levels of management to identify strategies that optimized inventory profiling, and reduced waste in the workflow while improving KPI s. Improved Quality Control metrics including damages and missing and wrong by 12 basis points and created a 7k savings in FY15 by tracking the cost of poor quality and driving improvements. Led multiple cross-functional projects that reduced expense and drove operational efficiency. Successfully integrated from one annex to another without compromising service to our customers. Improved quality and BPH by 15% through training and partnering with the associates. Implemented training and accountability measures to increase productivity and quality. Developed standards for reverse logistics. Led a team of Supervisors and associates in Replenishment, Inventory Management, Loss Prevention and Safety. Developed safety initiatives to reduce workers compensation cases. Oversaw the construction of this facility and the set up/ stocking of this facility to ensure our Go Live date was achieved. Responsible for hiring and training a team in stages to ensure all steps of the startup was achieved. Increased sales per box by 10% and reduced shipping cost by the implementation of these changes.ADDITIONAL EXPERIENCE2nd Class Petty Officer Honorable Discharge | United States NavyEDUCATIONAssociates in Business | Union County CollegeCERTIFICATIONS & ADDITIONAL TRAININGSix Sigma Green BeltTECHNICAL SKILLSMicrosoft Office | Outlook | Visio | Excel | Word | PowerPoint | Tableau | Access | Project | DMAIC |
