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Click here or scroll down to respond to this candidateSKILLSEXPERIENCECandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Columbus, Ohio 43232This Customer Service Representative is pro cient and organized with 1 year of experience. This representative is skilled in the use of MS O ce applications including MS word, Excel, MS PowerPoint and Internet Explorer. She has experience and knowledge of, Zendesk and Salesforce. She enhances customer experiences by employing service - oriented behaviors ;having a true understanding of customers desires. This representative is very detailed- oriented. Sometimes takes work home in order to improve customer satisfaction experience. She collaborates with sta f members to enhance service experience and exceed team goals. She is a true addition to any company she chooses to works with . Maintained and managed customer les anddatabases. Achieved high satisfaction rating through proactive one-call Resolutions of customer issues. Maintained customer satisfaction with forward- thinkingStrategies by focusing on addressing customer needs and Clari ed customer issues and determined root cause of problems To resolve product or service complaints. Challenging situations with ease CRM Software Agent Support Order Placement File Management Collaborative EnvironmentsCUSTOMER SERVICE AGENTLiveOps/ Freelance Companycolumbus, OHIOJuly 2021 - November 2021Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers. Performed data entry tasks accurately and in a timely manner. Managed workload independently with minimal supervision from team lead or manager. Utilized problem-solving techniques to identify solutions for complex customer inquiries. Developed strong communication skills while interacting with customers from diverse backgrounds. Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided. CUSTOMER SERVICE REPRESENTATIVETeleproformanceSalt Lake City,, UTAHNovember 2020 - June 2021 Active Listening Email Managment Cross-Selling Self-Oriented Reasearch skills, Workload Prioritization TeamworkEDUCATION Customer Relationship Management (CRM) Service-oriented Professional Time Management Maintained a high level of professionalism when dealing with di cult customers. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers. Provided exceptional customer service to clients in fast-paced call center environment. HIGH SCHOOL DIPLOMAMarion, 1265 Koebel rd. Columbus, OH 43207Jun 2008 |
