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Click here or scroll down to respond to this candidateCandidate's Name
Conway, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBeverage Manager and Lead Bartender with over 8 years of progressive experience, excelling in the creation of innovative cocktail recipes and seasonal menus that drive sales growth. Demonstrates exceptional leadership in training and mentoring teams, ensuring top-notch customer service and operational efficiency. Eager to apply a blend of fine dining expertise, event planning, and social media management skills to foster business growth and elevate customer experiences. Work ExperienceBeverage ManagerTwenty One Pips - Ardmore, PAJune 2022 to March 2024Spearheaded a team of bartenders, delivering top-notch customer service and premium quality beveragesConceptualized and introduced innovative cocktail recipes and seasonal menus, driving sales growth Fostered robust relationships with regular customers, enhancing customer loyalty and business growth Efficiently managed cash transactions and performed opening/closing duties, ensuring operational smoothnessSuccessfully resolved customer complaints, maintaining high levels of customer satisfaction Recruited and trained new employees, enhancing team performance and productivity Performed meticulous daily and weekly inventory checks, ensuring optimal stock levels Oversaw procurement of alcohol and front of house supplies, ensuring quality and cost-effectiveness Collaborated with clients on event planning, ensuring successful execution and customer satisfaction Introduced a profitable Happy Hour initiative, resulting in significant sales increase Implemented efficient systems and processes, improving operational efficiency and productivity Maintained strong vendor relationships, ensuring quality supplies at cost-effective prices Boosted team morale by initiating staff engagement programs, leading to improved service quality. Lead Bartender214 Restaurant - Media, PAFebruary 2022 to May 2022Spearheaded the creation of innovative cocktails by integrating the latest mixology trends with infused liquors and house-made syrupsEnforced strict cleanliness protocols for bar equipment, adhering to local and state sanitation regulations Recruited and mentored a high-performing team, fostering a culture of exceptional service Proactively addressed potential service issues, ensuring customer satisfaction and repeat business Boosted bar's reputation and customer base through unique drink offerings and superior service Elevated bar's market position by innovating drink menu, leading to increased patronage. Pioneered a training program enhancing team's mixology skills, uplifting service standards. Cultivated a team-oriented environment, significantly reducing staff turnover. Lead BartenderRams Head Tavern - Clifton Heights, PAOctober 2021 to March 2022Led training sessions for new staff, ensuring adherence to cash handling protocols Innovatively crafted a guest-inspired drink menu, driving a surge in liquor sales Efficiently organized weekly and private events, demonstrating strong coordination skills Successfully managed opening and closing operations of the bar Boosted customer satisfaction and revenue through personalized service and menu offerings Mentored new team members, fostering a collaborative and efficient work environment. Bar ManagerChadds Ford Tavern - Chadds Ford, PAOctober 2018 to May 2020Spearheaded the development of innovative signature cocktails, aligning with seasonal menu shifts Boosted bar revenue through strategic drink creation and menu planning Led social media management, driving increased customer traffic Oversaw the hiring and training process of new bartenders, fostering a high-performing team Effectively organized events for large parties, enhancing customer experience and satisfaction Enhanced team performance by recruiting, training, and mentoring new bartending staff. Implemented customer feedback mechanisms that improved menu offerings and service. Enhanced supplier relations, ensuring high-quality ingredients for signature cocktails. ManagerGG Italian - Glen Mills, PAJune 2016 to October 2018Managed daily operations, ensuring smooth workflow and customer satisfaction Innovatively designed and implemented bar menus, boosting customer engagement Led hiring and training of staff, fostering a collaborative work environment Effectively resolved conflicts, maintaining a positive atmosphere Oversaw inventory and P&L, resulting in optimal resource utilization Revolutionized the bar experience, making GG Italian the go-to spot for unique libations and events. Introduced unique events at GG Italian, transforming client experience and loyalty. Refined supply chain logistics, ensuring timely deliveries. EducationCollege in BusinessDelaware County Community College - Media, PASeptember 2000 to May 2002Skills Bartending Social Media ManagementServing Experience Event PlanningTeam management LeadershipAccount management SalesCustomer service ManagementHospitality Profit & LossRestaurant Management BudgetingPricing POSInterviewing Menu planningFine dining experience Hospitality managementEvents management Food serviceMixology Creative Thinking Cash handling Time management Shift management Culinary experience Team management |
