| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
CELL: PHONE NUMBER AVAILABLEEMAIL: EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESenior Technical Writer with extensive experience seeking employment in a challenging environment to utilize my vast project management and writing skills. Location is currently remote.QUALIFICATIONSCMMI certified (2023)Specialize in technical writing, Search Engine Optimization (SEO) content, documentation management, project management, and business development.Six years at the Federal Bureau of Investigation (FBI) handling system/software life cycle development, standard operating procedures, training manuals, counterterrorism, and biometrics documentation.Extensive experience in writing, editing, and reviewing system documentation, Requests for Proposal (RFP), Requests for Information (RFI), user manuals, training and installation guides, policies/procedures, workflow instructions, operating procedures, and quality assurance manuals.Experience in developing reports and presentations of project results to convey data trends.Four years active duty military as Intelligence Specialist Petty Officer Third Class (AW) TS/SCI clearance with honorable discharge (05/02 - 12/06).TECHNICAL SKILLSMS Word/Excel/PowerPoint/Visio/Access/Publisher, Visible Thread, SharePoint, Adobe, SnagIt, and SQL.EDUCATIONMaster of Database Administration, Keller School of Management Online, Graduated 2014Master of Business Administration, Keller School of Management Online, Graduated 2008Bachelor of Science in Technical Management, DeVry University Online, Graduated 2006PROFESSIONAL EXPERIENCEOct 2017 - PresentiGov Technologies, Ltd, Tampa, FLSenior Technical WriterAssisted proposal team in multiple proposals resulting in approximately $500M task orders awarded.Created and maintained documents during development of a secure wireless handheld NSA Commercial System for Classified (CSfC) program valued at approximately $48M.Primary writer for the Platform Engineering and Integration for Tactical and Strategic Systems (PEITSS) contract, TREX, and Mobile Communications System (MCH) programs.Created and maintain over 500+ documents for the Air Force-led Tactical Air Control Party (TACP) MCS project including Standard Operating Procedures (SOP), meeting minutes, user manuals, installation guides, software builds, Engineering Change Proposals (ECP), Test Plans and Procedures, training manuals.Update monthly status reports for MARCENT, MAGTF, FSS, TREX programs.Maintain Business Development Program Management Office bi-weekly financial report.Developed and maintain SharePoint repository for technical writing resources (acronym lists, training guides, templates, Data Item Description [DID] tracking, submission guidelines, technical writer processes).May 2015 Jun 2017Education Management Corporation (Art Institute), Pittsburgh, PAAcademic Documentation ManagerServed as primary records manager for 17 digital academic catalogs of the Art Institute brand.Developed procedures for reviewing and updating policies and academic information.Updated digital catalogs for technical accuracy and legal clarity to meet regulations of state, federal, and accrediting agencies.Created a communication plan to establish relationships with campus contacts and reinforce compliance.Assisted in the preparation, coordination, copy, editing, and proofing of curricula, policies, and scholarships.Managed SharePoint repository to house electronic academic records and documents.Verified international transcripts for prospective foreign transfer students.Developed databases to track Learning Management System migration and faculty data.Sep 2013 May 2015Highmark Blue Cross Blue Shield, Pittsburgh, PASenior Technical WriterWrote and formatted 168 operational readiness procedure documents, how-to guides, and application reference guides.Coordinated meetings to gather information from analysts and subject matter experts (SME) for product deliverables.Collaborated with Web Services development team to document user interface and web page functionality.Dec 2007 Sep 2013Federal Bureau of Investigations (FBI), Clarksburg, WV(Contracted with Teksystems/ David Hale Associates (DHA), Inc./Platinum Solutions/IntelliDyne/CGI Federal)Lead Senior Technical Writer/Senior Business Analyst/Production SupervisorReviewed system documentation, policies, procedures, workflow instructions, user manuals, operating procedures, installation guides, and quality assurance manuals.Served as SME to gather current and projected biometric solutions for execution of biometric operations involving government and state law enforcement agencies.Worked with development team to create technical documentation containing multiple programming languages (Java, SQL, and HTML).Developed functional system documentation, user manuals, installation guides, program maintenance manuals, training plans, and system backup/recovery procedures.Researched and interpreted technical information for server hardware, software, and networking devices to write cost proposals, scope, and project plans.Collaborated with Program Managers/SMEs to establish scope, timeline, milestones, project plans, and proposal objectives.Gathered technical information from developers to document web page creations, changes, and final deliverable to the client.Managed database to control and track controlled documentation.Efficiently wrote, edited, and delivered approximately 10 documents per month including White Papers, Request for Proposal (RFP), Request for Information (RFI), User's Manuals, and Training Manuals.Researched end-user information to define project scope and proposal documentation to reflect objectives, solutions, and pricing.Collaborated with SMEs and IT team for developing, prototyping, and testing alternative solution for replacement of end-of-life-cycle software.Updated user guides, functional requirements, system enhancement, and testing guides.Prepared/submitted draft proposals with clearly defined project objectives.Performed data mining to compile positive identification of criminal data into usable documents for national/international law enforcement agencies.Received, processed, digitized, and transmitted 5,000 fingerprint cards daily.Created and maintained database of operational procedural documents.Developed reports, graphs, and presentations of project results to convey data trends to FBI.MILITARY EXPERIENCEEnlisted: 05/2002Discharged: 12/2006Naval Intelligence Specialist (AW), Petty Officer Third ClassPresented 300+ briefs to Executive Officers and Commanding Officers.Wrote instruction manuals regarding policies and procedures of Naval Intelligence Unit.Developed web-based training materials of aircraft, naval vessels, and weaponry.Researched, developed, and presented confidential intelligence reports to aircrews.Assigned independent duty to South America/Caribbean for joint counter-narcotics operations. |
