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Philadelphia, PAPHONE NUMBER AVAILABLEEMAIL AVAILABLEVersatile Executive Support Professional with over Street Address years of administrative, leadership, and customer relations expertise.Educational Background2018Certification/ Wound Care Liberty Resources for Living, Philadelphia, PA2006Certification/Phlebotomy American Red Cross, Philadelphia, PA2000Certification/ Nursing Assistant American Red Cross, Philadelphia, PAProfessional ProfileJanuary 2020 to Present Philadelphia Sheriffs Office, Philadelphia, PARecords ClerkCreates/maintain Sheriff records, reports, logs, case files, and departmental documentationInput/manage data in national and local law enforcement databasesDistribute documents to employees and/or partner agenciesFollow court orders to seal or expunge police recordsAnalyze, create, and distribute statistical reportsManage all required administrative/additional tasksMay 2019 to January 2020 Marriott Hotels, Philadelphia, PAFront Desk/AYS AgentAssign room locations, and provide rate room selling strategiesCheck-in and check-out guests in a knowledgeable, efficient, and professional mannerAccurately handle future and same day reservations or take walk-in guestsAnswer, record, and process all guest calls, requests, questions, or concernsOperate telephone switchboard station in order to answer telephone callsDecember 2018 to May 2019 Scalp, Inc, Philadelphia, PADirect Support StaffProvided supervision and guidance for residents during skills building activitiesDeveloped and implement individual treatment plans for residentsAssisted with daily living activities, including preparing meals and personal hygieneUpdated resident case notes on a daily basisEnsured an appropriate staff-to-client ratio at all timesMay 2018 to December 2018 Child Prodigy Educational Center, Philadelphia, PACenter DirectorEstablished budgets and set fees for programsDeveloped educational programs and set educational standardsHired and train new staff membersSupervised preschool teachers and childcare workersProvided training and professional development opportunities for staffMay 2015 to December 2017 LXR, Inc, Philadelphia, PALead Storyteller/ManagerPartnered with Product Management to ensure articles were created/updated expeditiouslyAudited existing knowledge contentAssimilated information extracted from technical support databaseEnsured legal and operational compliance of database information.July 2015 to May 2018 Bath and Body Works, Inc., Philadelphia, PAKey HolderOffered support and trained new employeesAssisted cashiers in periods of high customer volumeAssumed managerial responsibilities during management absenteesManaged the alarm system, including setting and disarmingArrived early to open store and start daily preparationsFebruary 2012 to April 2015 First District Self-Help, Inc., Philadelphia, PABall Room Sales AdministratorConsolidated and manage company recordsProcessed customer contracts and paymentsProvided ballroom tours to potential clientsOrganized and oversea ballroom eventsPerformed various administrative tasks (data entry, faxing, filing, emailing, conference calls)September 2009 to February 2012 Independent Caregiver, Philadelphia, PAAu PairUndertook appropriate outdoor activities with childrenTransported children to school and activitiesUndertook appropriate educational activitiesTechnical/ Auxiliary SkillsICD-9/CPT Coding/ Certified home health aide/ First aid/CPR certificationCertified to perform injections, vital signs, blood pressure, EKG, physical therapy modalities and various other laboratory procedures |