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BRITTNEY
GRANT
PROFESSIONAL SUMMARY                                                              CONTACT
Ser vice-oriented hospitality leader with a proven record overseeing efficient         255 Ferguson Avenue,
operations of Citadel Rose Hall Villa's facility. Satisfies guests consistently        Ironshore, Montego Bay,
by directing team members to deliver top-notch ser vice and create                     St. James
memorable experiences. Keeps all paper work and finances current and                   PHONE NUMBER AVAILABLE
compliant with industr y standards.                                                    EMAIL AVAILABLE
                                                                                       om
Dedicated individual to continuous improvement to keep ever ything running
smoothly. Highly analytical and organized in addressing routine needs and
managing unique circumstances.                                                    SKILLS

                                                                                      SALES AND MARKETING
EXPERIENCE                                                                            REVENUE GENERATION
Citadel Rose Hall Villas Ltd, Montego Bay, St. James, Jun 2018 - Current              CUSTOMER SERVICE
Villa Manager                                                                         PROMOTE SERVICES

    Resolved guest complaints to maintain high satisfaction levels and
                                                                                      RECEPTION OVERSIGHT
    regularly reviewed ser vice scores to identify areas needing improvement or       FRONT OFFICE STAFF
    changes.                                                                          GUEST COMPLAINT
    Managed staff scheduling and reviewed and approved hotel payroll.                 RESOLUTION
    Identified strategies to increase revenue, profitability and guest
    satisfaction.
    A ssisted guests with concerns and questions.
    A ssisted with sales and marketing efforts.


EDUCATION
July 2019
CAPE Units 1 and 2
General Studies
Montego Bay Community College, Montego Bay, St James
Management of Business Unit 1 Grade 4
Management of Business Unit 2 Grade 4
Sociolog y Unit 1 Grade 4
Sociolog y Unit 2 Grade 4
Law Unit 1 Grade 4
Caribbean Studies Unit 1 Grade 3
Communication Studies Unit 1 Grade 4

July 2017
Caribbean Secondary Education Certificate (CSEC)
Business Studies
The Learners Centre , Montego Bay, St James
English A Grade 2
Principle of Business Grade 2
Mathematics Grade 3
Principle of accounts Grade 3
EDPM Grade 3
Human and Social Biolog y Grade 3
Information Technolog y Grade 3
Office Administration Grade 3
Social Studies Grade 3
Geography Grade 4


REFERENCES
Daniella Williams (VICE PRINCIPAL)    Rose Hall, Lilliput. Montego Bay, St.
James PHONE NUMBER AVAILABLE


Donald Colomathi (Justice of the Peace) John's Hall District, Johns Hall.
Montego Bay, St. James PHONE NUMBER AVAILABLE