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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryKnowledge of functioning and use of information systems and technologyKnowledge of IT equipment.Knowledge of help desk management tools and utilitiesKnowledge of computer operations and methods of preparing work for processingKnowledge of data control functions specific to job stream maintenance and documentationBasic knowledge of concepts of network and microcomputer operating systemsOral and written communication skills; technical problem-solving skillsAbility to install and maintain microcomputer hardware, software, and basic network componentsAbility to analyze and troubleshoot simple operational and data communications problems.Technical skillsOPERATING SYSTEMS: Installing, maintenance, and troubleshooting of Standalone and Network Operating Systems, including Windows 98, 2000 Pro, XP Pro, Windows 7, 2000 Server, Server 2003COMPUTER HARDWARE: Installing, configuring, upgrading, diagnosing, and troubleshooting system hardware and peripheral devices such as motherboards, processors, memory, printers, and basic networking equipmentSECURITY: Applying security concepts to PC's and networks, including encryption, firewalls, secure Web communication, VPNs, Public Key Infrastructure, and protection against hackersMICROSOFT OPERATING SYSTEMS: Deployment, support, and troubleshooting of XP Pro desktop operating system and the use of XP Pro in Windows-based networksDESKTOP SUPPORT: Customer service and the use of applications for Help Desk support of users; support for personal productivity applications, including Word, Excel, and PowerPoint; review of Apple Macintosh OSExperienceNSC Global LLC- New York, NY Dec. 2014- PresentTransitioned from ATOS to NSC GlobalVoya Field Tech Engineer for VOYA FinancialWindows 10 Migration Lead EngineerInstalled Application, Hardware, & SoftwareMigrated over 3000 local users as well remote usersDuties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removalsTroubleshoot everyday hardware or software issue, via phone or in person supportATOS IT Solutions- Windsor, CT. Dec. 2011-Oct. 2013Desk side support for VOYA Financial employeeWindows 7 Migration Lead EngineerInstalled Application, Hardware, & SoftwareMigrated over 3000 local users as well remote usersDuties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removalsNative Staffing-Baltimore, MA JUN 2010-Dec. 2011PC Refresh project for ING for which lead to fulltime employment with Atos IT SolutionsLoaded specified software packages such as operating systems, word processing and spreadsheet programs, Adobe, Citrix, Lotus Notes, and Same timePerformed Active directory updates hardware & software installation.Data migration of remote & local end users.Desk side supportPhone SupportPrinter technician (from Jun 2010-Jul. 2010) Contract work Lexmark Printer Project deployment of new network printers forThe Hartford Insurance Group Set up the network printers, assign IP Addresses, and push software to the printers using ESF software (Generic Lexmark configuration software)Insight Global-Rosemont, IL. Mar.2010, -May 2011 Computer refresh project for H.U.D.(Housing Urban Developing) Data Migration of 200 units Application updates, software, new hardware installation Antivirus updates installed Printers & Drives MappedThe Computer Merchant- Norwell, MA Aug.2010-Dec.2010 Performed Levels 1 and 2 desk side & some phone support for all of UTC & Pratt & Whitney employees. Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers. Responsible for performing Data Migration from old units to new units and installing printers within the network. Demonstrated solid customer support skills in the team using strong written and verbal communication skills. Supported internal employees utilizing my skills in Adobe, Microsoft office, Microsoft Outlook Windows, and TCPIP. Performed Blackberry installs up to email account creation. Used remote tools for more difficult troubleshooting tasks.Robert Half Technology- Manchester, N.H. Apr. 2010 - May 2010Contract work for Conn. Natural Gas Worked with end users on daily basis with either software, hardware or printer issues Worked 40% phone support & 60% Desk side support. Determined whether problem was caused by hardware, software, cables. Spoke with coworkers to research problems and find solutions. Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computersStaff mark- Windsor, CT. (On Call Field Tech) Aug. 2008 -Dec. 2011 PC rollouts. Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers. Performed Active directory updates, Data Migration, hardware & software installation. Monitored services for early detection of product issues and proactive product stabilization and support. Assigned work projects such as converting new hardware and software.EducationCOMPUTER AND NETWORKING TECHNOLOGIES - DIPLOMAPorter & Chester Institute, Wethersfield, CT 2006 - 2007 ComptTia A+ Software ComptTia A+ Hardware ComptTia Security + Microsoft Certified Professional (MCP) Fluent in English & Spanish |
