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Click here or scroll down to respond to this candidateMARRIESCOTTCONTACTStreet Address Snowberry Court, Apartment L.,Essex, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLES K I L LS Progress tracking Activity planning Report preparation Case Management Assistance Operational compliance Event coordination Data entry Materials distribution Administrative support Multi-line telephones Calendar management Creative thinking Prioritization Verbal communication Coordination Conducting presentations, orientations Clerical support Organize files Manage correspondence Customer relations Collaboration Problem-solving Public speakingP R O F E SSIONAL S UMMARYE X P E R I E N C ECommunity Assistance Network Rosedale, Program Assistant Program AssistantMary Kraft Staffing and HR Solutions Hunt Valley, MD Human Resources Support SpecialistKey Risk Management/York Services via Mary Kraft Staffing Baltimore, MD Administrative Claims SupportMotivated Program Assistant with over 10 years working as first point of contact for customer inquiries. Skilled at directing calls, distributing materials and operating office equipment. Effective at providing support, planning and organization to case management staff. Adept at building customer rapport and troubleshooting issues. July 2020 - February 2024Delivered administrative support, including organizing and maintaining confidential documentation, files and records.Assisted case managers with record keeping, client scheduling, research, file creation, and transportation assistance documentation. Operated and maintained computers, printers and scanners. Engaged residents and motivated positive and successful participation in activities. Assumed responsibility for projects, events and meetings related to program operations. Handled day-to-day needs and special projects with good multitasking and research skills. Scheduled, confirmed and arranged internal meetings. Oversaw appointment scheduling and calendar maintenance for team. Used Microsoft Word skills to compose, prepare and edit correspondence. Maintained documentation to track transportation assistance. Resolved problems with office equipment and software to help staff stay productive and on-task. Copied and distributed printed material to meet office needs. Ordered office supplies to meet functional needs. Received and directed incoming calls to appropriate personnel. Assigned cases, closed cases, and entered data into HMIS system. Assisted with facilitation of workshops and scheduling of speakers. Conducted new resident orientations weekly. November 2019 - July 2020 Met with new hires to conduct orientation and on-boarding sessions. Maintained accurate and current employment records for all positions and team members. Utilized a multi-line phone system to answer phones and route calls. Greeted and checked in candidates when they arrived at the office. Used Microsoft outlook for daily tasks. Created packets for the HR Specialist before conducting interviews with new candidates. Scanned and processed packets into the system to be passed onto Compliance Manager. Assisted candidates with general on-boarding questions. May 2014 - November 2019 Processed first reports of injury and set up manual claims. Performed quality control functions and validated data. Utilized Kodak 1610 scanner and troubleshot discrepancy work in imaging. Handled important legal documents as well as incoming and outgoing mail. Processed medical notes, paid internal bills, and interfaced with vendors and visitors daily. KFORCE Finance & Accounting/BGE Linthicum, MDCustomer Service RepresentativeMorgan Stanley Wealth Management Baltimore, MDSenior Service Representative, National New Accounts Department Citigroup, Inc. (Global Wealth Management) Owings Mills, MD Securities Processing Representative, New Accounts Department E D U C ATIONMay 1982Business ManagementCoppin State University, Ba;timore, MDA CCOMPLISHMENTS Communicated with Human Resources and requested wage statements and job specifications daily. Analyzed and evaluated various coverage, liability, exposure and damage issues. Performed basic office and clerical duties to process claims, verify coverage and review insurance cases. November 2013 - May 2014 Resolved customer inquiries, complaints and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Communicated with clients over phone, email and chat platforms. Completed quality tests as requested by Baltimore Gas& Electric Company. April 2012 - April 2013 Assisted in transition of accounts from Smith Barney to Morgan Stanley. Resolved complex issues pertaining to domestic, foreign and corporate tax compliance. Supported branch functions, set up client profiles, modifications, and processed documents. Researched branch inquiries at request. Generated reports, correspondence and documentation for internal and customer use. Resolved product and service issues promptly. March 2006 - March 2012 Processed profile information. Set up and modified Stock plan/Stock Options/Plan Services. Processed financial documents. mediated disputes and completed daily audits of new accounts. Certificate of Recognition received April 6,2023 from the Mayor of Baltimore City for outstanding community service.Governor's Citation received November 26, 2017, for outstanding volunteer and youth community service.Certificate of Recognition received March 23, 2012, from the Mayor of Baltimore City for the betterment of youth. |
