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Rev - 11/30/2022Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLES U M M A R YDetail oriented, resourceful, proven ability to identify, analyze and solve problems, with outstanding customer service problems solving skills.(2015 To Present) FREELANCE ContractorCLIENTS - UBS, SITA (5 months), FIRST DATA (9 Months) Ambac/World Trade Center  Allspring Global Investments  Ally Financial  Wells Fargo etc.Experience OS Migration - Windows 7 to Windows 10 - Well over 1000 Secure Disk Wipes Refresh/Reimage Projects Desktop Support Level 2 Remote Support Active Directory SCCM Remote Software Installation Remedy, ServiceNow Ticketing systems Ticket Tracking and Documentation via Cherwell/Remedy Ticketing Agent Mobile Phone and Tablet support via GOOD Office 365 Ms Lync and Outlook Support Asset Scanning and Inventory(10/2013-5/2015) Technical Support  Bank of the West, Omaha, NE Technical Support for hundreds of users Extensive triage support (password reset, login assistance, printer support, etc.) Phone / email support. Remote access supportCandidate's Name  Page 2Rev - 11/30/2022 Proprietary Application support High customer service.(4/2012-10/2013) Technical Support  Nebraska Medical Center, Omaha, NE (contract) Worked with a team deploying a M.D.I product throughout facility. Worked with the Capsule Neuron device integrating several medical device types with EMR (Electronic Medical Records) software. Team assembled, installed and troubleshot and supported over 800 devices. Provided phone support for Epic EMR, software program. Traveled to customer locations to assist with handheld mobile devices complications (drop WiFi, login support, data connectivity, etc) Windows environment.E D U C A T I O NGateway College, Omaha, NE, Computer Programming 11/89-10/90 University of Nebraska at Omaha, Omaha, NE