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Click here or scroll down to respond to this candidateCandidate's Name 285 George Street Apt 205New Brunswick, NJ, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEPrism NJRetina, New Brunswick Ophthalmic Team Leader JANUARY 2023 - PRESENT Provide exceptional customer service during every patient encounter (in person or via phone) Practice urgency at all times with the patients time, as well as the doctors time and schedule Comply with all company policies and procedures including HIPAA Verify patient information by screening the patient Recording medical history, and current medications and confirming the purpose of the visit Records all data in the patient's electronic medical record Check the condition of the patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, fundus, visual field, IOL master, and topography Demonstrates working knowledge of eye anatomy, diseases, symptoms, and ocular medications General office duties and cleaning are to be assigned by the manager Reliable transportation that would allow employees to go to multiple work locations with minimal notice Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Ability to work overtime when the business is in need Ability to interact with all levels of employees in a courteous, professional manner at all timesHandles disability forms, prescription refills, OMIs, scheduling, restocking, supply ordering, and training throughout the week RWJ University Hospital, New Brunswick Patient Access Administrative SupervisorAPRIL 2018 - JANUARY 2023 Ability for interpersonal and written communication skills Delegate assignments and follow through on details is essential. Excellent consumer relations skills are required. Working knowledge of hospital scheduling and billing systems. Ability to work on projects and meet the overall objective, ability to meet predetermined deadlines. Ability to supervise, counsel, train, and develop staff Advanced technical skills, as appropriate. Proficient in effective and efficient fast-paced environments, managing multiple competing tasks and priorities. Encourage and share new ways of making the right work easier to do Recognize and share incremental improvements in operations SKILLSHealthcare ComplianceLeadershipCommunicationTeamworkAdaptabilityTime ManagementConflict ResolutionDecision-MakingCreativityEmotional IntelligencePROGRAM SKILLSEpicMDIUKGKronosMicrosoft WordMicrosoft ExcelMicrosoft PowerpointOutlookGoogle DocsAWARDSTeam & Me, won best TeamLeader in 2022Employee of the month,awarded in 2018,2020, and2023No Call-out Knockout,awarded for completing a fullmonth without a singlecall-out in 2024Kudos, awarded multiple bestophthalmic technician frompatients and 3 physicians in2024 Monitor and promote efficiency in the teams operations Implements the departments goals through efficient management of day-to-day operations of the department; troubleshoots operational issues and develops action plans to resolve Collaborates with the management team on significant operational issues/barriers. Assists manager and/or management team in the development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals. Ensures accuracy of the registration process, monitoring reports, updating information accordingly, and addressing staff timely. Register, schedule, and process patients while ensuring optimal patient flow Collaborates with managers to ensure efficiency of department processes including reconciliation of daily visits, charge tickets, and cash drawer balancing. Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality, and first-pass denials Works with the manager to provide monthly reports and identify outcomes and opportunities for improvements Monitors satisfaction scores and works with themanager/management team to make improvements asindicated by survey results. Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals Participates in performance improvement initiatives as identified by the management team Works with staff to ensure accurate and timely registration, insurance verification, and copay collection. Work with the manager to update training material and initiatives as needed Supervises, trains, and mentors staff Conducts performance evaluation and managesstaff performance goals Handles scheduling, PTO, call outs, and events on a daily basis Establishes work schedules for staff, and works with manager to address recruitment and retention objectives Monitor daily error and rejection reports andaddress them accordingly Performs administrative tasks such as payroll,time records Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement Monitor supplies and ensure they are kept at par level Provide ongoing feedback with staff to include rounding, monthly staff meetings, and daily huddlesBeacon Infusion, Perth Amboy Senior Administrative AssistantFEBRUARY 2016 - APRIL 2018Support senior managers and executives with daily clerical tasksManage phone calls, provide information, and connect callers to appropriate people, schedule appointments, update calendars, and make travel arrangements for senior managersMake travel arrangements and reservations for senior managersCompose and type regular correspondence, informative material LANGUAGESFluent in English, partially fluentin Italian, Spanish and KoreanEDUCATIONManalapan High School,Manalapan DiplomaSEPTEMBER 2006 - JUNE 2010Standard highschooleducation, graduated withHigh Honors in AdvancedEnglish and History ofScience.Mercer CountyCommunity College, WestWindsor Township
Associate in BusinessAdministration (AA)DECEMBER 2012 - AUGUST 2014I wanted to advance into thebusiness/medical field andthen into my Bachelor ofScience in BusinessAdministration but I couldntcomplete my education due tofinances. It is still a goal ofmine today to complete myAssociates.Coursera, (online only)
Business Analysis & ProcessManagementMAY 2024 - PRESENTGoogles online courses thatoffer hundreds of certificatesthat have a six monthduration. I started thiscertificate (and mentioned itas my current education) asits an affordable solution toprogress in my education as Iwas unable to finish college. |
