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Candidate's Name
Winter Haven, FL Street Address
Cell Phone PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of Qualification:Dedicated and empathetic registered medical assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. DedicatedTo complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellentcommunication and interpersonal skills.Professional Experience:Passionate and empathetic professional with over 20 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance.Experience:Medical Assistant. 03/02-PresentWatson Clinic SouthAssist in the care of over 50 patients daily, efficiently recording vitals and medical histories.Coordinated with a team of health care professionals, resulting in a 30% improvement in clinic workflow.Implemented a new EHR system, streamlining patient records and improving data retrieval times by 20%.Conducted patient education sessions on post-procedure care, reducing follow-up visits by 15%.Provided administrative support, including appointment scheduling and billing, ensuring a seamless patient experience.Organize and execute non-clinical administrative tasks.Key achievement: Identified inaccuracies in the supply management, designed and implemented a new pull system to cut down on wasted supplies. Slashed costs by 30%.Hard SkillsPatient AssessmentTaking Vital SignsPatient PreparationElectrocardiogram (EKG)Clinical ResearchSoft SkillsCommunicationFriendlinessPhone SkillsTime ManagementEducationRegistered Medical AssistantEverest University2001CertificationsRegistered Medical Assistant (RMA), American Medical Technologists, 2010