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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Vinton, Virginia Street Address
SummaryCustomer-oriented Store Manager offering over three years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.Skills Store Opening and Cosing Procedures . Inventory Management Store Merchandising Employee Supervision and Motivation% Store Opening and Closing Customer ServiceExperienceStore Manager I CVS Pharmacy - Roanoke, VIRGINIA 08/2020 - 03/2022 Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Processed dairy paperwork. balanced register drawers, produced staffing schedules. and prepared deposits. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales. reconciled cash. and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concems with friendly and knowledgeable Oversaw inventory management through cycle counts. audits. and shrinkage control' Strengthened work flow productivity by hiring. managing. and developing top talent. Oversaw inventory management through cycle counts, audits. and shrinkage control. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Improved store status by implementing process improvements and identifying performance gaps for corrective action. Enhanced customer satisfaction and store operations through relationship building and daily problemsolving. Trained and mentored associates to teach daity tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence. Corrected operational issues with process improvements. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Built customer relationships and provided superior customer service to boost sales. Maintained stockroom condition to preserve product quality. Coordinated social media and brand marketing to boost store's image and increase sales. Developed and enforced operational improvements to reduce total losses. Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements. Resolved customer problems by investigating issues, answering questions. and building rapport. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Coached and developed store associates through formal and intormal interactions. Oversaw aspects of maintenance. inventory and daily activity managemente Oversaw aspects of maintenance. inventory and daily activity management. Delegated assignments based on team strengths to optimize floor coverage and service levels. Led teams in planning. implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Provided mentorship for employees to generate sales. promote effective upselling and cross-sell to improve retail productivity. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Collaborated with staff to maximize customer satisfaction. streamline procedures, and improve bottomline profitability. Checked monthly sales and performance reports to support operational planning and strategic decision- making.Store Manager in Training I CVS Pharmacy - Vinton, VA 04/2019 - Aug2022 Enhanced vendor and customer satisfaction ratings by resolving issues efficiently. Answered customer questions face-to-lace or by phone. Maintained retail store presentation by overseeing merchandise replenishment. customer courtesy and Inquiry response. Trained, managed and motivated employees to promote professional skill development. Motivated employees to share ideas and feedback. Recruited and hired individuals demonstrating passion. dedication and added value to team. Represented integrity and professionalism in business. serving as mentor and role model to staff. Formed and sustained strategic relationships with clients. Conducted staff evaluations and determined promotions and realignments or reductions in workforce. Assessed team proficiencies, identifying and targeting areas for improvement. Accurately managed shipment processing. providing direction to associates and Overseeing inventory activities. Implemented effective customer service surveys to encourage feedback. Managed daily operations. client relations and IT. Improved productivity initiatives. managing budgets and accounts, coordinating itinerary and scheduling appointments. Generated daily operational and sales reports for corrective action or continuous improvement. Analyzed variable data lor operations to determine areas for improvement. increased efficiency and potential cost savings. Monitored progress by establishing plans, budgets and measuring results. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Lead team ot twn employees in all operations including sales. service, parts and ottice tunctions. Education and TrainingEastern Montgomery High School I Elliston. VA 05/2002 High School DiplomaCertificat ions Certified by the Pharmacy Technician Certification Board (PTCB) |
