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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistPoplar Bluff, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Willing to relocate to: Poplar Bluff, MOAuthorized to work in the US for any employerWork ExperienceHead Laundry TechnicianWestwood Hills Nursing and Rehabilitation Center - Poplar Bluff, MO July 2018 to August 2023 Supervisor- Brenda Long Picking up soiled laundry on each wing, separating the laundry for wash. Hanging all residents clothes. Maintaining a clean and organized laundry room Addressing resident complaints in a timely manner. Cleaned and maintained washing machines, dryers, presses, irons and other laundry equipment. Sorted items according to type and color prior to laundering. Inspected garments for stains or tears before washing them. Operated industrial-sized washers and dryers safely and correctly. Followed all safety protocols while operating machinery. Ensured that all products were properly labeled according to company guidelines. Monitored temperature of water used during the wash cycle to prevent shrinkage or damage to fabric. Kept work area clean at all times. Stocked shelves with necessary cleaning supplies. Transported finished laundry items back to customers' locations. Provided excellent customer service when interacting with clients. Adhered strictly to established health codes regarding sanitation practices. Folded clean laundry and placed into stacks in specified areas for distribution. Loaded and unloaded washers and dryers, observing correct operating instructions. Unloaded and folded clean laundry from dryers and stored in appropriate areas. Transported laundry in carts and sorted dirty items by load type. Set dryers at appropriate drying times and settings by taking into account fabric type and load size. Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers. Disinfected equipment and supplies, using germicides and steam-operated sterilizers. Applied necessary chemicals to neutralize effects of solvents. Home Health AideIndependent Living Center - Poplar Bluff, MOJanuary 2018 to July 2018 Supervisor/Case Worker: Charmin Assisted with personal care activities, such as bathing, dressing and grooming. Provided companionship and monitored health condition of clients. Prepared meals and snacks according to prescribed diets. Collected information about conditions and treatment plans from caregivers, nurses, and doctors. Helped clients move in bed, stand or walk using proper body mechanics techniques. Changed bed linens and maintained a clean living environment for the client's safety. Administered medications as instructed by physician or nurse practitioner. Reported any changes in the client's physical or emotional condition to supervisor immediately. Monitored vital signs such as temperature, pulse rate, blood pressure . Recorded daily notes about client conditions, treatments provided and progress made. Engaged patients in recreational activities such as reading books or playing games. Took initiative to ensure all tasks were completed efficiently within the designated time frame. Encouraged independence by teaching self-care skills such as grooming and hygiene habits. Maintained confidentiality of patient information at all times as per HIPAA regulations. Assisted clients with bathing, dressing and incontinence care. Maintained clean and well-organized environment for client happiness and safety. Helped clients stay happy and healthy by providing mental and emotional support. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Recognized emergency situations and implemented appropriate procedures. Managed patient transportation and appointment scheduling GEEK SQUAD TECHNICAL SUPPORT CSRBest Buy / Geek Squad - Phoenix, AZJuly 2017 to November 2017 Supervisor/Lead: Ashley Myer Answering in bound calls from account holders and non-account holder clients needing technical support with personal computer's, Apple products, Windows computers and products, Android tablets and all computing services and products offered by Geek Squad via Best Buy Trouble shooting, diagnosing, applying quick fixes as well as always showing and having excellent customer service to the clients Remote accessing into client's devices; assisting clients with key codes from software purchases, downloads, installs, uninstalls, Operating System updates, education of basic computer navigation set up of wired and wireless printers, and network trouble shooting Appointment setting for in home and in store appointments Dispatching clients for remote support Taking payments for renewal service and Sales of products from anti virus software, Computer software programs, tech support contracts, hardware, and accessories sold by Best Buy Casing each call, following call flow, verbatim script, running multiple programs on dual monitors, NPS scores and QA requirements also dealing with escalated clients. Identified customer needs and provided appropriate solutions. Handled customer inquiries and complaints in a timely manner. Provided customer service support to customers over the phone and by email. Researched required information using available resources. Followed up with customers to ensure their satisfaction. Maintained records of customer interactions, transactions, comments, and complaints. Updated job knowledge by participating in educational opportunities. Participated in team meetings or training sessions when necessary. Adhered to company's established protocols for handling confidential data. Managed multiple tasks simultaneously while providing excellent customer service experience. Educated customers on special pricing opportunities and company offerings. Asked probing questions to determine service needs and accurately input information into electronic systems. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practicesHome Health AideBoot heel Area Independent Living Services - Kennett, MO September 2013 to July 2016 Supervisor/Case Worker: Jerry Assisted with personal care activities, such as bathing, dressing and grooming. Provided companionship and monitored health condition of clients. Prepared meals and snacks according to prescribed diets. Collected information about conditions and treatment plans from caregivers, nurses, and doctors. Helped clients move in bed, stand or walk using proper body mechanics techniques. Changed bed linens and maintained a clean living environment for the client's safety. Administered medications as instructed by physician or nurse practitioner. Reported any changes in the client's physical or emotional condition to supervisor immediately. Monitored vital signs such as temperature, pulse rate, blood pressure . Recorded daily notes about client conditions, treatments provided and progress made. Engaged patients in recreational activities such as reading books or playing games. Took initiative to ensure all tasks were completed efficiently within the designated time frame. Encouraged independence by teaching self-care skills such as grooming and hygiene habits. Maintained confidentiality of patient information at all times as per HIPAA regulations. Assisted clients with bathing, dressing and incontinence care. Maintained clean and well-organized environment for client happiness and safety. Helped clients stay happy and healthy by providing mental and emotional support. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Recognized emergency situations and implemented appropriate procedures. Managed patient transportation and appointment scheduling Retention SpecialistNew Wave Communications - Sikeston, MOApril 2010 to October 2010 Supervisor/Lead: Laura Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction. Developed strategies to improve customer experience and increase loyalty. Performed regular follow-up calls with customers to ensure their satisfaction with products and services. Worked closely with sales team members to ensure successful onboarding of new clients. Performed customer negotiations to reach fair conclusion for both business and customer. Explained new products and services to customers. Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills. Received information regarding identified problems and devised responses to satisfy concerns. Conferred with customers to take or enter orders, cancel accounts and gather details of complaints. Compiled all calls and interactions into computer data system. Verified order changes to resolve customer complaints or concerns. Adhered to scripted responses and standardized plans to address problems. Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviewsEducationHigh school or equivalent in General studiesIcs homeschooling - Pittsburgh, PASeptember 1997 to May 1999Skills Customer Care (10+ years) Microsoft Windows (10+ years) CSR (10+ years) Customer service (10+ years) Communication skills (10+ years) Organizational skills (10+ years) Phone etiquette (10+ years) Computer skills (7 years) Windows 10 and 11 (6 years) Typing (10+ years) Outbound calling (2 years) Time management (10+ years) English (10+ years) Customer support (10+ years) Computer literacy (5 years) Data entry (5 years) Phone etiquette (10+ years) Debits & credits (5 years) Complaint resolution (1 year) Appointment scheduling (5 years) Data entry (1 year) Inbound and outbound calling (3 years) Accountability (10+ years) Customer retention (3 years) De-Escalation techniques (2 years) Prioritizing (10+ years) QA/QC (2 years) 10 key typing (5 years) Courteous (10+ years) Active listening (5 years) Positive and professional (10+ years) Payment processing (10+ years) Windows MathAwardsCustomer serviceDecember 20071. Customer survey award2. Top seller award3. Outstanding customer service award.Profited the company thousands of dollars by retaining clients. Certifications and LicensesIT Technical SupportAugust 2017 to PresentDriver's LicenseMay 2022 to April 2026AssessmentsWork motivation ProficientSeptember 2023Level of motivation and discipline applied toward work Full results: ProficientCustomer service ProficientSeptember 2023Identifying and resolving common customer issuesFull results: ProficientAdministrative assistant/receptionist Proficient October 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientCall center customer service ProficientSeptember 2023Demonstrating customer service skills in a call center setting Full results: ProficientFiling & organization ProficientAugust 2023Arranging and managing information or materials using a set of rules Full results: ProficientVerbal communication ProficientSeptember 2023Speaking clearly, correctly, and conciselyFull results: ProficientFront desk agent (hotel) ProficientSeptember 2023Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientWork style: Reliability ProficientAugust 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientOffice manager ProficientAugust 2023Scheduling and budgetingFull results: ProficientCustomer focus & orientation ProficientSeptember 2023Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
